LooCube™ Buildings Warranty Details

WCTNZ® NZ warranty framework: The LooCube™ building warranty information below is the WCTNZ® New Zealand warranty position for New Zealand supply unless a quote, invoice, project schedule, or written project warranty states otherwise. It operates together with WCTNZ®’s Terms and Conditions, Shipping and Returns Terms, Testing and Repair Policy, product manuals, installation requirements, project documentation, quotation terms, invoice terms, and applicable New Zealand law.

Warranty scope and schedule

• Structural building elements — up to 10 years where stated for the project or product configuration.
• Toilets, fixtures, fittings, and supplied components — generally 12 months unless a longer written warranty period is stated in the quote, project schedule, product manual, or WCTNZ® warranty schedule.
• Replacement parts supplied under warranty are generally warranted for the balance of the original warranty period, unless stated otherwise in writing.

Conditions and exclusions

• Warranty support depends on correct site preparation, unloading, storage, foundation design, anchoring, assembly, installation, commissioning, cleaning, operation, maintenance, and use.
• Damage caused by customer/site delay, unsafe storage, poor laydown, unsuitable foundations, incorrect anchoring, unauthorised relocation, unsuitable site conditions, misuse, vandalism, storm, flood, fire, corrosion exposure beyond the agreed specification, or other external causes is not covered unless WCTNZ® agrees otherwise in writing.
• WCTNZ® may require photographs, installation records, commissioning information, maintenance records, site context, and supplier/manufacturer assessment before approving warranty support.
• Unless expressly covered in writing, warranty support does not include removal, reinstatement, site labour, builder costs, crane/Hiab costs, excavation, foundations, access works, council costs, professional certification, project delay, loss of use, or consequential project costs.

Support during early operation

Where stated in the WCTNZ® LooCube™ purchasing and delivery process or project documentation, WCTNZ® may provide web/phone support to approved cleaning or maintenance staff during the early operation period. Site visits, optimisation visits, or extra support may be charged at WCTNZ®’s standard service rates unless included in writing.

Kazuba™ Buildings Warranty Details

WCTNZ® NZ warranty framework: The Kazuba™ building warranty information below is the WCTNZ® New Zealand warranty position for New Zealand supply unless a quote, invoice, project schedule, or written project warranty states otherwise. It operates together with WCTNZ®’s Terms and Conditions, Shipping and Returns Terms, Testing and Repair Policy, product manuals, installation requirements, project documentation, quotation terms, invoice terms, and applicable New Zealand law.

Warranty scope and schedule

• Structural items — up to 2 years where stated for the project or product configuration.
• Composting toilet chamber and components — 2 years.
• Wind directional ventilator — 2 years.
• Pedestals — 2 years.
• Solid waste baskets — 2 years.
• Electrical components, including solar where applicable — 12 months.
• Toilet seats — 12 months.
• Any other supplied component — 12 months unless stated otherwise.

Conditions and exclusions

• The customer must notify WCTNZ® of a warranty claim within the timeframe required by the applicable quote, project terms, or warranty document.
• Defective parts may need to be returned to WCTNZ® for analysis or disposed of with photographic proof where WCTNZ® requires that process.
• Wood and timber-related materials are natural materials. Natural colour, structure, cracking, discolouration, or aesthetic variation that does not affect mechanical strength is not treated as a defect unless WCTNZ® agrees otherwise in writing.
• Warranty support may be refused or limited where the issue arises from site conditions, incomplete site information, customer-provided labour or materials, incorrect installation, access constraints, failure to meet technical conditions, unauthorised alteration, misuse, poor maintenance, or external causes.
• Unless expressly covered in writing, warranty support does not include removal, reinstatement, site labour, civil works, foundations, access works, tradesperson costs, professional certification, project delay, loss of use, or consequential project costs.

These terms are intended to reflect the WCTNZ® New Zealand warranty position for Kazuba™ building systems. If a specific quote, invoice, project schedule, product manual, or signed project document states a different warranty position, that document will apply to the extent of the difference.