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    Building Systems Warranties

    Building Systems Warranties Overview

    Discover the warranty coverage for WCTNZ® building systems products. This page explains what may be covered, what is not covered, and how to make a warranty claim.

    For composting toilet warranties, please see Composting Systems Warranties. For general product warranties, please see General Warranties.

    Important warranty note

    Warranty protection applies by brand, model, building type, and component. Coverage is generally limited to defects in materials or workmanship during normal use, subject to the relevant manufacturer warranty period, installation requirements, foundation or fixing requirements, product manual, evidence supplied, and applicable law.

    Nothing on this page excludes or limits any rights or remedies that cannot lawfully be excluded under New Zealand law.

    Building
    Systems
    LooCube™, Kazuba™ and related building system products
    Covered
    Defects
    Materials or workmanship during normal use
    Evidence
    Required
    Order details, photos, installation and site context
    Process
    Review
    Assessment may require testing, repair, or return authorisation
    Building system context

    Building warranties depend on correct installation and site conditions

    WCTNZ® building systems may involve site-specific foundation, fixing, anchoring, assembly, access, weather exposure, public-use, structural, and maintenance considerations.

    Warranty cover may be affected if the building system is installed, altered, moved, fixed, maintained, or used outside the supplied instructions, project documentation, engineering information, or agreed conditions.

    Where a project involves public use, commercial use, remote sites, wind exposure, corrosion risk, coastal conditions, or harsh environmental conditions, customers should ensure the selected building system, installation method, and maintenance pathway are suitable for the site.


    Warranty exclusions

    What is generally not covered

    The following items are generally not covered by warranty. Brand-specific and project-specific terms may include additional exclusions or requirements.

    Damage from improper installation, misuse, or alterations

    Faults due to external power supply incompatibility, including off-grid inverter issues

    Normal wear and tear or consumables

    Labour charges and parts for issues found unrelated to manufacturing defects

    Labour charges for issues found within the warranty period unless expressly covered in writing

    Freight, return shipping, delivery of replacement parts, or logistics costs unless otherwise stated

    Damage caused by site movement, poor foundations, unauthorised relocation, unsuitable anchoring, excessive loads, vandalism, storm events, fire, flood, or other external causes unless expressly covered in writing


    Warranty claim process

    How to make a warranty claim

    Notify WCTNZ® via warranty@wctnz.co.nz and provide the following information:

    SO number of the unit, where available

    SN number of the unit, where available

    WCTNZ® order number

    Current contact details

    Description of the fault

    Photographs of the fault

    Photographs of the entire installation, including building exterior, interior, foundation/fixing points, relevant connections, installed fixtures, and site context


    Resources

    Additional resources and links


    Replacement parts

    Replacement parts and parts availability

    WCTNZ® is to furnish new parts to a customer whose product fails within the allotted warranty period for the particular component, provided that inspection shows that such failure is due to defective material or workmanship.

    Any part supplied is warranted for the balance of the original warranty period based on the respective manufacturer’s warranty

    All support information for warranty claims is to be supplied by the customer to WCTNZ® within 21 days of alerting WCTNZ® to the fault

    The warranty period for a part begins from the date the original product was dispatched, plus 5 additional days for transportation

    All faulty parts are to be returned to WCTNZ®; shipping of these is the customer’s responsibility unless otherwise agreed

    If a warranty replacement part is sent out and the original part is proven not to be faulty, the customer will be charged for the replacement part

    WCTNZ® endeavours to hold replacement parts in stock to the best of our ability. If replacement parts are not available at the time of a warranty claim, the customer is responsible for covering all logistics costs from the point of origin


    Manufacturer warranty periods

    Manufacturers’ Warranty Periods & Terms and Conditions

    Warranty periods vary by brand, product, and component. The periods below are a practical overview. Use the “See full details” panel under each product group to review the relevant product notes or the general terms that apply where no unique terms are stated.

    LooCube™ Buildings

    10 Year Limited Warranty WCTNZ® 10 Year Warranty
    • Structural — 10 years
    • Toilets and components — 1 year
    • Any other component — 1 year
    See full details

    LooCube™ Buildings Warranty Details

    Refer to the general warranty terms and conditions at the bottom of this page unless a unique manufacturer or project-specific warranty applies.

    Full LooCube™ warranty details are available with the purchase of the LooCube™ systems or upon request from WCTNZ® by emailing buildings@wctnz.co.nz.

    Kazuba™ Buildings

    2 Year Limited Warranty WCTNZ® 2 Year Warranty
    • Structural — 2 years
    • Composting toilet chamber and components — 2 years
    • Wind directional ventilator — 2 years
    • Pedestals — 2 years
    • Solid waste baskets — 2 years
    • Any electrical component incl solar — 1 year
    • Toilet seats — 1 year
    • Any other component — 1 year
    See full details

    Kazuba™ Buildings Warranty Details

    Refer to the general warranty terms and conditions at the bottom of this page unless a unique manufacturer or project-specific warranty applies.

    Full Kazuba™ warranty details are available with the purchase of the Kazuba™ systems or upon request from WCTNZ® by emailing buildings@wctnz.co.nz.


    General full details

    Warranty Terms and Conditions

    WCTNZ® products come with a Manufacturer's Limited Warranty, as required by the Building Act 2004. Limited Warranty covers only certain parts or defects with specific limitations. WCTNZ® is there to assist you in the claims process, but all final decisions are at the manufacturer's discretion. Warranty periods and conditions per manufacturer are laid out above.

    See full general warranty details

    Below terms apply to all brands that do not have unique terms and conditions

    These warranties do not cover:

    • Damage resulting from neglect, abuse, accident or alteration; or damage caused by fire, flood, acts of god or other causality
    • Damage resulting from failure of the purchaser to follow normal installation and operating procedures outlined in the manual or in any other printed instructions supplied with the system
    • Labour and service charges incurred in the removal and replacement of any parts found defective under this warranty
    • Cost of delivery of replacement parts

    Full Definitions of Warranty

    1. Subject to clause 18(c), all goods supplied are covered by such warranty as is specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer.
    2. The Buyer shall immediately notify the Seller in writing upon discovery of any defect in the goods. The Buyer shall not carry out any remedial work to alleged defective goods without first obtaining the written consent of the Seller.
    3. The only conditions and warranties which are binding on the Seller in respect of the state, quality of the goods supplied by it to the Buyer are those imposed and required to be binding by statute (including the Trade Practices Act 1974) and to the extent permitted thereby, the liability, if any, of the Seller arising from the breach of such conditions or warranties, shall at the Seller's option be limited to and completely discharged by:
      1. replacement of the goods with equivalent goods; or
      2. the repair of goods; or
      3. the payment of the cost of replacement of the goods; or
      4. the payment of the cost of repair of the goods provided that in all such cases any freight costs and costs of dismantling and re-assembly shall be borne by the Purchaser. All other conditions and warranties whether expressed or implied by law or otherwise in respect of the state, quality or condition of the goods which may apart from this clause be binding upon the Seller are hereby expressly excluded and negated
    4. The Buyer expressly acknowledges and agrees that it has not relied upon and the Seller is not liable for any advice given by the Seller, its agents or employees in relation to the suitability for any purpose of goods or materials supplied by the Seller.

    Liability of Seller

    1. Except as expressly provided herein and to the extent permitted by law:
    2. the Seller shall not be under any liability, whether in contract, tort or otherwise in respect of defects in goods delivered or for any injury, damage or loss resulting from such defects or from any work done in connection therewith except to the extent that any statute applicable to these Terms and Conditions expressly prevents the exclusions, restriction or modification of such terms and conditions
    3. the Seller shall not be liable to the Buyer for any loss of profit whatsoever arising nor shall the Seller be under any liability whether, in contract, tort or otherwise nor for any injury, damage or loss whether consequential or otherwise save as is expressly provided in these Terms and Conditions;
    4. the Buyer indemnifies the Seller against any liability to or action by a third party in respect of goods manufactured to the Buyer's specification;
    5. all goods are supplied in accordance with usual industry standards and the Seller shall not be liable to the Buyer for the condition or quality of goods which comply with these standards.

    Alteration to Conditions

    The Seller may at any time alter these Terms and Conditions at the point of Quotation or Sale.


    Important Note on Power Supply Compatibility

    All electrical products must be used with compliant power sources and installed according to New Zealand electrical safety standards.

    Please refer to our full Electrical Safety and Usage Disclaimer for critical information on off-grid systems, inverter compatibility, and installer responsibilities.


    Need to make a warranty claim?

    Send your warranty claim details, order information, SO/SN numbers where available, fault description, and installation photographs to WCTNZ®.