Use this page to access WCTNZ® operational forms for returns, testing, Trade10, credit account applications, and bulk or wholesale supply enquiries.
These forms help WCTNZ® collect the right information before support, account approval, or commercial review begins.
If your order is visible in your WCTNZ® account and the Return Request / RMA option is available, please use that account process first. If the RMA option is not available, or the matter relates to warranty, testing, repair, trade, credit, or bulk supply, use the relevant form below.
For warranty review, testing, repair, parts support, older orders, manual/project orders, or cases where the account RMA option is unavailable or unsuitable.
For trade customers requesting the Trade10 discount account pathway. Trade10 is not a line of credit.
For established trade customers seeking a line of credit by eligibility review or invitation. Approval is not automatic.
For selected bulk, project, wholesale, resale, and authorised sales channel enquiries.
No product, part, or system should be returned to WCTNZ® until WCTNZ® has issued written return instructions, an RMA, or a Return Authorisation.
Contact us to talk about the form you need to sign up. For account/RMA matters, use the WCTNZ® account process first where it is available.
WCTNZ® | Waterless Composting Toilets NZ Limited
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