Important return note

The standard return request/RMA pathway is time limited. WCTNZ® uses a 30-day return grace period, with the website RMA setting able to remain open slightly longer to allow for dispatch and delivery timing. After the return grace period has expired, this form pathway does not create a general right of return, refund, exchange, or credit.

After that period, any request is assessed under the applicable warranty, testing and repair process, replacement parts pathway, paid service pathway, or any remedy required by New Zealand law. No product, part, or system should be returned to WCTNZ® until WCTNZ® has issued written return instructions, an RMA, or a Return Authorisation.