AWWS™ Diversion Devices — Unique Terms and Conditions

Advance Waste Water Systems (AWWS) warrants product against material defects in materials and workmanship for a period of TWO YEAR from the date of the original retail purchase (warranty period). Warranty work will be done in accordance with the following terms and conditions. This warranty only benefits the original purchaser.

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:

1. Expendable items that can wear out from normal use, including but not limited to, filters, or similar perishable parts.
2. Damage to or failure of this system if it is not installed, operated, or maintained according to all instructions supplied with the system.
3. Damage to or failure of this system resulting from accident, abuse, misuse, or use for other than its intended purpose, Act of God.
4. Damage to or failure of parts or system resulting from incomplete or improper installation or from unauthorized modifications made to this system.
5. If you purchase the system from an unauthorized retailer or dealer.
6. Damage caused by power surges, electrical storm damage, incorrect power supply, or insect or vermin infestation.
7. Damage to or failure of parts if this system is serviced or repaired by anyone other than an Authorized Service Center.
8. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchased this product from you.
9. Use for more than a single family or use in a commercial establishment or for commercial non-household purposes.
10. Parts and systems not supplied by AWWS are not covered by this warranty.

Any item which has been repaired or replaced under this warranty shall be covered for the remainder of this original warranty as extended by the number of days that the product has been out of your hands for repair.

AWWS™ Pump Stations — Unique Terms and Conditions

Advance Waste Water Systems (AWWS) warrants product against material defects in materials and workmanship for a period of TEN YEAR STRUCTURAL & TWO YEAR MECHANICAL from the date of the original retail purchase (warranty period). Warranty work will be done in accordance with the following terms and conditions. This warranty only benefits the original purchaser.

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:

1. Expendable items that can wear out from normal use, including but not limited to, filters, or similar perishable parts.
2. Damage to or failure of this system if it is not installed, operated, or maintained according to all instructions supplied with the system.
3. Damage to or failure of this system resulting from accident, abuse, misuse, or use for other than its intended purpose, Act of God.
4. Damage to or failure of parts or system resulting from incomplete or improper installation or from unauthorized modifications made to this system.
5. If you purchase the system from an unauthorized retailer or dealer.
6. Damage caused by power surges, electrical storm damage, incorrect power supply, or insect or vermin infestation.
7. Damage to or failure of parts if this system is serviced or repaired by anyone other than an Authorized Service Center.
8. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchased this product from you.
9. Use for more than a single family or use in a commercial establishment or for commercial non-household purposes.
10. Parts and systems not supplied by AWWS are not covered by this warranty.

Any item which has been repaired or replaced under this warranty shall be covered for the remainder of this original warranty as extended by the number of days that the product has been out of your hands for repair.

Passway™ Grease Management Products — Unique Terms and Conditions

Passway™ Grease Management Products are covered by a 10 YEAR LIMITED WARRANTY against defects in workmanship and materials, for the lifetime of the plumbing system in which the product is originally installed. The Manufacturer/Distributor (Waterless Composting Toilets NZ Limited) will, at its discretion, refund, repair, or replace a product found to be defective, subject to the terms, limitations and exclusions below.

This warranty applies to the original purchaser and may also apply to a subsequent owner, provided the warranty conditions are met.

Warranty Conditions

1. Warranty registration is required. The Manufacturer/Distributor must receive proof of purchase and a completed warranty registration card within 90 days of purchase.
2. The product must be installed and used in strict compliance with the supplied instructions, relevant industry standards and practices, and all applicable local codes/laws, and must pass any installation tests referenced in the instructions.
3. The product must be installed by a licensed plumber and must not be modified, repaired, altered, disassembled, or tampered with without authorisation.
4. If installation is carried out by anyone other than a trade professional, warranty cover is limited to a 1-year warranty only.

How to Make a Warranty Claim

Within 10 days of discovering an alleged defect, the purchaser or subsequent owner must notify the Manufacturer/Distributor and promptly return the product believed to be defective to the Manufacturer/Distributor facility in Henderson, Auckland, with freight prepaid. An on-site inspection may be arranged at the Manufacturer/Distributor’s discretion.

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:

1. Damage or defects resulting from misuse, abuse, or improper application.
2. Damage or defects caused by installation, operation, handling, storage, or maintenance that is not in accordance with the supplied instructions and applicable standards/codes.
3. Damage caused by unauthorised modification, repair, alteration, disassembly, or tampering.
4. Damage resulting from traffic or loads exceeding the intended load rating of the cover/lid, where applicable.
5. Normal wear and tear, cosmetic change/discolouration, UV degradation, or weathering.
6. Damage resulting from extreme temperature or pH conditions, freeze-related damage, or other harsh site/environment conditions.
7. Damage resulting from acts of nature, incidents/accidents, building settling, structural failures, or other causes outside the Manufacturer/Distributor’s control.
8. Any indirect, incidental, special, consequential, or punitive damages, and any installation/repair costs including labour, field repair, replacement, or removal.

Limitation of Remedies: Any liability in respect to the product is strictly limited to refund, repair, or replacement at the Manufacturer/Distributor’s discretion. Labour and installation/repair costs are excluded.

Product Changes: The Manufacturer/Distributor may discontinue or modify products. Replacement products may vary in colour compared to the original product or as a result of normal weathering.

Bioceptor™ Warranty Terms and Conditions

Spectrum Ultraviolet™ Warranty Terms and Conditions

Water quality required or warranty is void:

• Iron < 0.3 ppm (0.3 mg/L)
• Hardness < 7 gpg (≈120 mg/L as CaCO₃) — soften if >7 gpg
• Turbidity < 1 NTU
• Manganese < 0.05 ppm (0.05 mg/L)
• Tannins < 0.1 ppm (0.1 mg/L)
• UVT > 75% — contact factory if <75%

Key exclusions and conditions:

• No coverage if unit is altered or repaired by anyone not authorised by the warrantor, or misused, neglected, or accident-damaged.
• Do not remove labels — warranty is void if original labels are removed.
• Warranty applies only to the original consumer and original installation.
• Incidental/consequential damages disclaimed under the manufacturer clause.
• Labour is not covered; returns are at the owner’s expense and must follow the warrantor’s shipping instructions.

Netafim™ Warranty Terms and Conditions

Netafim™ products are warranted to be free from defects in material and workmanship under normal use and service for the applicable warranty period set out by product type.

Aries™ Dripperline Warranty Periods

• Aries™ 0.31 mm / 12.5 mil — 12 months
• Aries™ 0.34 mm / 13.5 mil — 24 months
• Aries™ 0.38 mm / 15.0 mil — 24 months
• Aries™ 0.50 mm / 20.0 mil — 36 months
• Aries™ 0.63 mm / 25.0 mil — 48 months
• Aries™ 0.90 mm / 35.0 mil — 60 months
• Aries™ 1.00 mm / 39.0 mil — 60 months
• Aries™ 1.20 mm / 47.0 mil — 60 months

Related Netafim™ Product Warranty Periods

• On-line drippers, connectors and system accessories — 48 months
• Netafim Valves AquaNet™ / Planet AquaTive™ — 36 months
• Venturi injectors — 36 months
• Valves, solenoids, water meters, Dosatron injectors, filters and air valves — 12 months, or as per the relevant manufacturer’s terms
• Controllers, sensors except pH, NetaJet™ and FertiKit™ — 12 months
• pH sensor — 3 months

Installation and Operation Requirements

• Main, sub-main and manifold lines must be flushed thoroughly before connecting dripperlines.
• Dripperline products must be installed with the dripper outlet side up.
• Rodents, pests and insects that may damage dripperlines must be controlled.
• Water must be clean and suitable filtration or treatment must be used to ensure satisfactory operation.
• Residual fertiliser and chemicals must be flushed out of dripperlines before shutting down the system.
• Irrigation cycles must be scheduled adequately to avoid under-irrigation and help prevent root intrusion.
• Netafim’s preventive and routine maintenance instructions must be followed.
• Operating pressures must remain within Netafim’s stated specifications for the relevant product and wall thickness.

Warranty Exclusions

• No cover where equipment is not used or installed in accordance with Netafim™ specifications and installation instructions.
• No cover for misuse, negligence, alteration, tampering, improper installation or improper maintenance.
• No cover where irrigation water has not been filtered or treated to the levels specified for the product.
• No cover where chemical concentrates used internally or externally cause harm to the product or components.
• No cover where operating pressures exceed Netafim™ specifications.
• No cover where damage, plugging or clogging is caused by insects, rodents or other animals.
• Normal wear and tear is excluded.
• Parts normally consumed in operation, or with a normal life shorter than the warranty period, are not defective merely because they are consumed or fail before the end of the stated period.
• Failures caused by force majeure, natural events, freezing, mechanical damage, failure of water supply, power failure or power surge are excluded.
• Transit damage and spare parts required for routine maintenance are not covered.

Remedy and Liability

If a defect is identified by Netafim™ during the applicable warranty period, Netafim™ may repair, replace, or refund part or all of the purchase price of the product or defective part, at its sole option.

Netafim™ does not assume liability for defective parts, or damage caused by products not manufactured or supplied by Netafim™, even where those products are used with Netafim™ products.

Netafim’s warranty terms are subject to the laws and jurisdiction of Australia and New Zealand.

uridan® Warranty Terms and Conditions

The uridan® warranty position published by WCTNZ® applies to uridan® waterless urinals, flumes, and related product components supplied by WCTNZ® in New Zealand, subject to the relevant product, quotation, invoice, project document, product manual, and any confirmed brand-specific warranty position.

Current public source material reviewed by WCTNZ® indicates a limited warranty position of up to 3 years for the function of waterless urinals / flumes and for material defects, where that position is confirmed by the applicable written warranty source. This is not a blanket warranty for every component, consumable, accessory, drain, pipe, site condition, or service item.

Warranty coverage

Warranty support is limited to defects in materials or workmanship arising during normal intended use of the supplied uridan® product.

Other items outside the supplied uridan® product, including site wastewater pipes, drains, building plumbing, drainage layout, flushing from other fixtures, and other external equipment, are not covered unless expressly stated otherwise in writing.

Service life

uridan® products are marketed as durable waterless urinal systems intended for long service when correctly installed, cleaned, maintained, and operated. Durability statements are not the same as a separate lifetime warranty.

No separate public lifetime warranty or fixed body-lifespan statement is published by WCTNZ® for uridan® urinal bodies unless stated in a product-specific document, quotation, invoice, or confirmed manufacturer / supplier warranty document.

Consumables, service items, cleaning fluids, barrier fluids, and routine maintenance intervals form part of normal operation and are not a warranty extension.

Purchaser, site, and operator obligations

The purchaser, installer, site manager, and operator must ensure that:

• the product is suitable for the intended site, use pattern, traffic level, cleaning regime, and operational environment;
• installation is completed by a competent trade installer / qualified technician in accordance with the applicable uridan® instructions and New Zealand requirements;
• the correct trap cover, trap parts, outlet orientation, waste connection, pipe falls, and service access are provided for the specific model supplied;
• the urinal is commissioned correctly, including trap preparation and uriLOCK® charging;
• cleaning and maintenance staff are briefed on the uridan® servicing routine and approved products;
• records of purchase, installation, servicing, and fault history are retained.

Maintenance requirements

To maintain proper operation and preserve warranty support, the site must follow the uridan® maintenance system for the relevant model and use profile, including:

• daily cleaning with uriCLEAN® and a soft microfibre / uridan cloth;
• routine inspection of the odour seal and timely top-up / refill of uriLOCK®;
• cover removal and brush cleaning of the opening / trap area at the required servicing interval;
• periodic deep cleaning with uriSTRONG® and/or uriTABS® where required by site loading and maintenance schedule;
• earlier servicing for high-use or high-traffic sites where needed.

Only uriLOCK® is to be used as the odour-blocking fluid for uridan® urinals. uriCLEAN® must be used on the urinal surface. Use of non-approved barrier fluids or unsuitable surface-cleaning chemicals may invalidate warranty support.

Exclusions

Unless otherwise required by law or expressly stated in writing, warranty support does not cover:

• consumables, cleaning fluids, descalers, oils, cloths, batteries, routine service items, or normal wear and tear;
• odour, slow drainage, staining, or poor performance caused by low uriLOCK®, overdue servicing, wrong cleaning chemicals, poor maintenance, or user misuse;
• blocked drains, pipework faults, incorrect pipe falls, double trapping, external plumbing defects, wastewater-line contamination, or other site-specific drainage issues;
• incorrect installation, incorrect commissioning, lack of service access, unauthorised repair, alteration, or third-party modification;
• damage caused by abrasive products, bleach, solvents, acidic descalers on the bowl surface, harsh chemicals, vandalism, accident, abuse, or neglect;
• site labour, removal, reinstallation, plumbing labour, freight, travel, accommodation, or consequential project costs unless expressly covered in writing.

Claim evidence requirements

WCTNZ® may require the following before warranty support is approved:

• proof of purchase and original invoice;
• WCTNZ® order / invoice number;
• product brand, model, and supplied component details;
• manufacturer serial number, sales-order number, or WCTNZ® asset / system number where available;
• installation date, installer details, and site location;
• clear photographs of the fault and of the full installation context, including bowl, trap / cover, waste connection, and surrounding plumbing layout where relevant;
• servicing and maintenance records, including products used;
• return authorisation, inspection, testing, or supplier / manufacturer review where reasonably required.

WCTNZ® support role in New Zealand

WCTNZ® supports uridan® products in New Zealand through specification support, supply, commissioning guidance, troubleshooting assistance, consumables and spare-parts supply, and coordination of local service support where applicable.

WCTNZ® administers eligible claims under its New Zealand warranty framework and will refer to the relevant uridan® / manufacturer / supplier / quotation / invoice / project-specific warranty position when assessing coverage.

Publication of this section does not make WCTNZ® responsible for installation faults, blocked drains, site plumbing issues, poor cleaning, poor maintenance, chemical damage, misuse, vandalism, or odour / trap issues caused by non-maintenance.

WCTNZ® Warranty Terms and Conditions