Sales Page Offers: Sales are available under the Sales page. The sale price is limited to one item per customer. Discounts cannot be combined with other sales or discounts.

Online Bulk Purchase Price Breaks: “The more you buy, the more you save” is available on selected items.

Special Cases: If you feel you have a special case and would like us to give it some consideration, please contact us on 0800 022 027.

Value: 1 Store Credit has the equivalent value of 1 NZD when used on eligible WCTNZ® online store purchases.

Account requirement: Store credit is available to account holders only and may be recorded against the customer’s WCTNZ® account.

Eligible use: Store credit may be used towards eligible goods on the WCTNZ® online store unless WCTNZ® states otherwise.

Services excluded: Store credit cannot be used on WCTNZ® services outside the online store unless WCTNZ® expressly agrees in writing.

No cash redemption: discretionary goodwill, promotional or return credit is not redeemable for cash unless its terms or New Zealand law require otherwise. This does not turn money already owed to a customer into non-cash credit.

Validity period: discretionary return credit and standalone goodwill credit are valid for 365 days unless a longer period is stated. This period does not shorten any minimum expiry required by law or apply automatically to a cash balance owed to a customer.

Discretionary return credit: credit may be offered for an approved return where WCTNZ® is not required to provide a monetary refund, on the conditions agreed when it is issued. A statutory refund will not be converted to expiring credit without the customer’s informed, lawful agreement.

Promotional or giveaway credit: where WCTNZ® offers this credit, its value, eligible use and expiry will be stated in the offer, subject to any requirements of New Zealand law.

Refunds and account adjustments: WCTNZ® will provide any monetary refund or other remedy required by law. An overpayment, amount due from a lawful resale, or other money owed to a customer is not automatically forfeited or converted into expiring store credit. Any agreed alternative must be lawful and clearly recorded.

Invoice adjustments: An approved return is recorded against the original invoice. An accounting credit note is not automatically expiring store credit. Any amount still owing or refundable is settled under the applicable return terms and law; the same amount is not credited or refunded twice. Deductions do not apply where they would restrict a remedy required by law.