- Residential Toilet Solutions
- Commercial Toilet Solutions
- Recreational Vehicle (RVs) Toilets
- Camping & Temporary Toilets
- Parts & Accessories
- Consumables By Brand
- Urinals
- Grey Water Technology
- Grease Trap Technology
- Blackwater Technology
- Pump Stations
- Buildings & Facilities
Product Registration & Installation Record
Product Registration & Installation Record
Register your WCTNZ® supplied system so we can identify your product faster, confirm important installation details, and keep a clearer support record for future warranty, parts, servicing and operator support.
This page is for WCTNZ® supplied composting toilets, greywater systems, pump stations, toilet buildings, water treatment products, irrigation components and related system packages.
Why register your system?
Product registration helps WCTNZ® connect the product, customer, site, installer, system number, dispatch date and installation information into one support record. This can reduce delays later if you need parts, warranty assessment, technical guidance, service history or operator support.
Registration does not replace the product-specific warranty terms, installation obligations, operating requirements or any applicable manufacturer conditions. It is a support and record-keeping tool for better long-term system management.
Product registration is a support and record-keeping process only. It does not transfer ownership of unpaid goods, waive WCTNZ®’s payment security, lien, or PPSA rights, or make WCTNZ® responsible for design, installation, consent, commissioning, operation, or maintenance obligations not expressly accepted in writing.
What registration helps with
Faster support identification
Your WCTNZ® system number, brand, model and site information help staff find the correct product record more quickly when you contact us.
Simpler warranty verification
Registration can help verify supply date, installation date, product details and support history when a warranty-related matter needs review.
More accurate parts support
Correct model and component information reduces guesswork when identifying spare parts, consumables, updates or replacement components.
Better long-term asset history
A registration record can help future owners, site managers, installers and WCTNZ® staff understand the system history over time.
Use your WCTNZ® system number where available
WCTNZ® may provide a system number card, registration sticker, asset label, or support card with selected systems. These labels help connect the physical product to the support record.
If your system has a WCTNZ® system number, WCTNZ® asset number, QR sticker, manufacturer serial number, manufacturer sales order number or dispatch reference, include it in the registration form.
WCTNZ® system number or asset number
Manufacturer serial number, if available
WCTNZ® order or invoice number
Product brand, model and system type
Dispatch date, installation date and installed location
Information to have ready
Customer name, contact details and site address
Product brand, model and system type
WCTNZ® order number, invoice number, system number or asset number where available
Manufacturer serial number or manufacturer sales order number where available
Installation date, installer name and installer contact details
Site type, such as home, bach, tiny house, public facility, campground, commercial site, RV, marine or off-grid project
Photos of the installed system, labels, ventilation, drainage, electrical supply or other relevant installation details where applicable
Consent, design, compliance or handover documents where relevant
Complete the Product Registration & Installation Record
Use the form below to register a WCTNZ® supplied system. This record helps support future service, warranty, parts, operational support and asset management.
Open Product Registration Form
Complete this form when you are ready to register the product and installation details. You can close this panel again after submitting or if you need to review the page information first.
This form may be protected by Google reCAPTCHA / Google Cloud Fraud Defense to help prevent spam, fraud, automated abuse and malicious activity.
Registration does not override warranty terms
Product registration records product and installation information for support purposes. It does not extend, replace or override the relevant product warranty, manufacturer warranty, WCTNZ® terms, installation requirements, operating instructions, maintenance obligations or applicable law.
Add OPSC™ phone support to your registered system
OPSC™ means Operators Phone Support Contracts. It is WCTNZ®’s paid phone-support pathway for registered system owners and operators who want direct operational guidance from WCTNZ®.
Registration helps WCTNZ® connect your product, site, system number and support history so the correct OPSC™ pathway can be linked to your system. Product registration does not activate OPSC™ by itself.
Phone-based operational guidance for registered systems
Support pathway linked to product type, brand and system record
Annual operator H&S / maintenance kit pathway
Annual operator check-in opportunity
Private OPSC™ forum access where available
Support interactions logged against the active support record
OPSC™ pathway note
OPSC™ is support access, not warranty approval
OPSC™ is designed for operation, maintenance questions, troubleshooting direction and practical system understanding. It is separate from warranty approval, installation work, on-site servicing, engineering design and council consent matters.
Need support now?
If your system is already experiencing a fault, repair issue, parts issue or warranty matter, use the correct support pathway rather than the registration form.
News Letters
Monthly News: Current affairs in NZ wastewater
Monthly Promotion: Special & one-off deals
Monthly The Humanist: Tips, tricks & advice on composting toilets
Customer Service
My Account
Socials
