Mainfreight and TIL Freight for our freight deliveries exclusively.
Castel Parcel, Post Hast, New Zealand Couriers Post & Urgent Couriers for our Courier Services.
Mainfreight and TIL Freight have a good record of accomplishment, for getting goods delivered on time, without damage and they are well experienced in delivers to rural New Zealanders.
Delivery’s door-to-door; Freight requires appropriate contact details to ensure your goods are delivered safely and at desired drop points on site. The Fright company will always call you before delivery to confirm delivery time and access to the property.
Delivery’s to depots for pickup; Freight Companies knows and understands time restraints that is why they will not charge customers for the warehousing time if the goods are picked up in a timely fashion, of course, your appropriate contact details are required.
If you have unreliable contact details please nominate another person who can be reached and/or reach you to relay delivery information. Thank you
We have set up an at-cost delivery calculator that is built into our online sales system (website) that provides you with accurate delivery costs from our on-account rates. If however, you feel the calculator has not provided you with a correct rate please contact us immediately to have this cost revised. 0800 022 027
Please note, we will not refund or charge any delivery costs differences between the online price and a revised price if the purchase and payment has already been made online.
Please note, that Residential and non-metro areas may attract further surcharges as chargebacks. We will invoice the customer any balance of the cost of delivery if not within an acceptable margin of the original cost of delivery.
If a product is purchased which satisfies one or more of the following cases we will gladly arrange a refund or replacement of the affected part:
Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.
*Products that are damaged in transit should not be signed upon the point of delivery as this will incur a change of ownership and the delivery/freight company & Waterless Composting Toilets NZ Ltd can not accept liability of the condition after signed receipt of goods.