Shipping & Returns Details

Shipping & Freight Information

Waterless Composting toilets NZ Ltd prides its self on working with reliable company that is why we have chosen to use Mainfreight NZ for our freight deliveries exclusively.

Mainfreight has a good record of accomplishment, for getting goods delivered on time, without damage and they are well experienced at delivering to rural New Zealanders.

Provide us with reliable contact details

Delivery’s to door; Mainfreight requires appropriate contact details to insure your goods are delivered safely and at desired drop points on site. Mainfreight will always call you before delivery to confrim delivery time and access to property.

Delivery’s to depots for pickup; Mainfreight knows and understands time restraints that is why they will not charge customers for the warehousing time if the goods are picked up in a timely fashion of course your appropriate contact details are required.

If you have unreliable contact details please nominate another person who can reach you to relay delivery information. Thank you

Cost of deliveries

We have setup an at-cost delivery calculator that is built into our online sales system (website) that provides you with accurate delivery costs from our on-account rates. If however you feel the calculator has not provided you a correct rate please contact us immediately to have this cost revised. 0800 022 027

We cannot refund any difference if the purchase and payment has already been made online.


If a product is purchased which satisfies one or more of the following cases we will gladly arrange a refund or replacement of the effected part:

Component is proven to be faulty within the warranty period

Product does not match its description as provided when sold

Product received is not the product ordered

Product or component proven to have been damaged in transit

Unused product may be returned at the buyer’s risk and cost during the 30 day cooling off period (plus 5 days for delivery) less a 20% restocking fee if the product is in original condition. If the product is in less than original condition Waterless Composting Toilets NZ reserve the right to reduce the amount of the refund.

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Refunds will be issued to the extent required by the Fair Trading Act 1986 and Sale of Goods Act 1908. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.