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    Terms and Conditions

    1. TRADING INFORMATION

    Waterless Composting Toilets NZ Limited is a New Zealand owned business. Invoices and statements relating to purchases and shipping via our Shopping Cart will be issued to you by Waterless Composting Toilets NZ Limited at the email address you have supplied during registration to our website.  The name that will appear on your invoices and statements will be Waterless Composting Toilets NZ Limited.

    2. MINIMUM AGE AND LEGAL CAPACITY

    Purchasing products or services is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.

    Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

    3. ACCURACY OF PRODUCT DESCRIPTION

    All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

    Human error in the entry of information

    Incorrect information provided to us by suppliers or distributors

    Failure of suppliers or distributors to supply updated information to us

    We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

    4. PAYMENT

    All orders must be pre-paid before fulfilment. All orders are placed in New Zealand dollars.

    In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however, it may be retained by our payment gateway provider in circumstances where this is required.

    In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

    In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

    5. PRICES AND TAXES

    Prices are displayed including GST if applicable to the product, and in New Zealand Dollars.

    If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

    6. SHIPPING AND FREIGHT

    Our delivery time frames range from one week to four weeks depending on stock transitions.  Notice on when your goods are dispatched will be provided to you at your registered email address.

    Clause 1. We cannot take responsibility for how long the good are in transit or if there are any events that may interfere or slow down the delivery time.

    Clause 2. If the stock is not available in the Australasian area, goods will have a restock wait time of one to three months. Notice will be given and alternative options presented if the wait time is undesired. 

    7. RETURN POLICY

    If a product is purchased which satisfies one or more of the following cases we will gladly arrange a refund or replacement of the affected part:

    • The component is proven to be faulty within the warranty period
    • The product does not match its description as provided when sold
    • Product received is not the product ordered
    • Product or component has proven to have been damaged in transit*
    • Unused product may be returned at the buyer’s risk and cost during the 30 days cooling-off period (plus 5 days for delivery) less a 30% restocking fee if the product is in original condition. If the product is in less than original condition Waterless Composting Toilets NZ reserve the right to reduce the amount of the refund.

    Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

    • Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

    Refunds will be issued to the extent required by the Fair Trading Act 1986 and Sale of Goods Act 1908. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

    *Products that are damaged in transit should not be signed upon the point of delivery as this will incur a change of ownership and the delivery/freight company & Waterless Composting Toilets NZ Ltd can not accept liability of the condition after signed receipt of goods.

    8. WARRANTIES

    Waterless Composting Toilets NZ is to furnish new parts to a customer whose toilet fails within the allotted warranty period for the particular component, provided that our inspection shows that such failure is due to defective material or workmanship. Any part supplied is warranted for the balance of the original warranty period based on the respective manufacturer’s warranty (listed below).
     
    The warranty period for a part begins from the date the original product was dispatch (plus 5 day additional days for transportation).

    Clivus Multrum Warranty Period:

    • Any electrical component incl solar - 1 year
    • Any rotomoulded component- 10 years
    • Any fibreglass component - 3 year
    • Toilet seats - 1 year
    • Any other component - 1 year

    Sun-Mar Warranty Period:

    • Fibreglass component - 5 years
    • Any other component - 3 years

    Ecolet Warranty Period:

    • ABS plastic – 3 Years
    • Any other component – 1 Year

    This warranty does not cover:

    • Damage resulting from neglect, abuse, accident or alteration; or damage caused by fire, flood, acts of god or other causality.
    • Damage resulting from the failure of the purchaser to follow normal installation and operating procedures outlined in the manual or in any other printed instructions supplied with the system.
    • Labour and service charges incurred in the removal and replacement of any parts found defective under this warranty.

    9. TAX INVOICE AND CUSTOMER STATEMENTS

    Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.