For the following definition of this document Products “goods” will be defined as materials that are subject to the Building Act 2004 and implied warranties. No goods will be subject to the Consumers Guarantee Act (CGA) as they fall outside of the product or services definitions.
All our goods are plumbing products or support plumbing products in association with the AS/NZS 1546.2:2008 On-site domestic wastewater treatment units – Waterless composting toilets standards
Waterless Composting Toilets NZ Limited is a New Zealand owned business. Invoices and statements relating to purchases and shipping via our Shopping Cart will be issued to you by Waterless Composting Toilets NZ Limited at the email address you supplied during registration to our website. The name that will appear on your invoices and statements will be Waterless Composting Toilets NZ Limited.
Purchasing products or services is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.
Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.
All products (goods) and services listed on this website are described to the best of our abilities and use the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:
We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.
All orders must be pre-paid before fulfilment. All orders are placed in New Zealand dollars.
In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however, it may be retained by our payment gateway provider in circumstances where this is required.
In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.
In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method is made to function.
Our payment service provider is Windcave where the transitions are secured with Visa AIS and MasterCard SDP (PCI DSS) and sensitive information is encrypted with the 3DES protocol.
Pricing – All prices are Recommended Retail Pricing (RRP)
Taxes – G.S.T. is Government Goods & Services Tax applied to prices at the rate of 15%
Display – All prices are displayed excluding G.S.T. if applicable to the product and in New Zealand Dollars.
If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.
Our delivery time frames range from one week to four weeks depending on stock transitions. Notice of when your goods are dispatched will be provided to you at your registered email address.
Clause 1. We cannot take responsibility for how long the goods are in transit or if there are any events that may interfere with or slow down the delivery time.
Clause 2. If the stock is not available in the Australasian area, goods will have a restock wait time of one to three months. Notice will be given, and alternative options presented if the wait time is undesired.
Clause 3. Changing the delivery address post-order incurs additional fees if the new shipping costs exceed 10% of the original. Fees are $15 or the entirety of the shipping balance, whichever's greater.
Clause 4. All shipping costs provided on the website are estimates only. The surcharge will be charged to the customer if real shipping costs exceed $15 or 5% of the shipping estimate.
Pick-up orders are limited to 2 week hold time. After this, action will be taken to deliver the goods at your cost or finalize the order as per customer preference. In the second week, a contact attempt will be made. Cancellation will occur within 1 month of ordering.
Note: All return requests are to be performed by the original purchaser with the original order number via the MY ACCOUNT menu by viewing the order and using the return request tab.
WCTNZ® will only accept goods returned with prior notification.
Refunds are only applicable to products that have not been used. Once used, products are eligible for Buy Back only.
Terms of refund
If a product is purchased that satisfies one or more of the following cases, we will arrange a refund or replacement of the affected part:
Terms: “goods” & "products" are defined as the material property, NOT the shipping and/or handling charges or any other services associated with the goods.
Non-Dispatched Goods Caveats
Notes; On the receipt of goods by the buyer
Notes; On the return of goods to the seller
Waterless Composting Toilets NZ is to furnish new parts to a customer whose toilet fails within the allotted warranty period for the components (parts), provided that our inspection shows that such failure is due to defective material or workmanship. Any part supplied is warranted for the balance of the original warranty period based on the respective manufacturer’s warranty (listed below).
The warranty period for a part begins from the date the original product was dispatched (plus 5 day additional days for transportation).
Excludes general wear & tear.
Follow the Bambooloo maintenance guide and treat your Bambooloo system like you would a beautiful piece of furniture.
Excludes general wear & tear.
These warranties do not cover:
Defective Goods warranties are limited to, at WCTNZ’s option:
No claim based on defective Goods will be allowed unless:
Buy Backs are performed at 20-40% of the original purchase ticket value (depending on condition, at the discretion of WCTNZ®) and are limited to systems under 3 years old. Buy Backs must be arranged with WCTNZ® first - products shipped to WCTNZ® without prior notice will not be accepted.
Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.
We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.
Under no circumstances will we be liable for any direct, indirect, incidental, consequential, or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.
These terms shall be construed in accordance with and governed by the laws of New Zealand. You consent to the exclusive jurisdiction of the courts in New Zealand to determine any matter or dispute which arises under these terms.
While we make every reasonable effort to ensure that the website is always available and fully operational, we do not make any representation or warranty that your access will be uninterrupted or error-free. Your access to this website may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.
We reserve the right to change or discontinue any feature or service on the site at any time without notice.
We reserve the right to terminate your access to this website and prevent further access without warning or notice in response to breaches of this policy by yourself, breaches of any applicable laws, or suspicious activity.
You must not use, or attempt to use this website:
Breaching these rules of conduct may result in the termination of your access to this website and the prevention of further access without warning or notice.
Australian enquiries: As Ecoflo's New Zealand Distributing Agency, we will forward any enquiries coming from Australia to Ecoflo to be disseminated amongst the local Australian dealers network. The use of your information will be subject to the Ecoflo's Terms and Conditions under Australian law.
Except where expressly provided to the contrary by these terms, you do not have any right, title, or interest in or to any proprietary rights relating to the website.
This website may contain material that is protected by copyright, trademark, and other laws. Except where expressly provided to the contrary, you may only reproduce and distribute the material on the website for your own personal, non-commercial use. Material published on or sourced from this website must not be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or in part without our prior written consent, with the following exceptions:
Certain areas of this website may contain links to external websites. These external websites do not form part of this website and are not within our control. We do not accept any responsibility for the contents of any third-party website.
Certain areas of this website may display third-party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.
Certain areas of this website may provide the ability to contact third parties. If you contact any third party as a consequence of visiting this website, we do not accept any responsibility for any communications or activity (including but not limited to business transactions) between yourself and the third party.
Your use of this website is undertaken at your own risk.
To the extent permitted under the Fair Trading Act 1986 (FTA) and other relevant legislation, this website and all information, content, materials, products, and services included or otherwise made available are provided on an ‘as-is basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of the information on this website.
By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products, or services therein unless otherwise specified in writing.
In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services.
Last updated 03/02/2023