IMPORTANT NOTICE ABOUT PRODUCT TYPE, USE, AND ADDITIONAL TERMS

WCTNZ® supplies a mixed range of products through this website, including consumer products, trade supply items, specialist plumbing and wastewater components, and selected commercial or project-only systems.

Depending on the product, additional product-specific notices, manuals, warranty terms, technical requirements, or quote-specific/project-specific terms may apply.

Specialist and non-stock supply may involve supplier commitments, custom work and limited resale opportunities. For identified special orders, WCTNZ® therefore requires an accepted order and payment arrangement before procurement and does not offer general change-of-mind cancellation or returns. The detailed conditions are in section 10.1.2.2.

Some products may require site-specific design review, professional installation, council approvals, or compliance with plumbing, electrical, building, wastewater, health and safety, or other regulatory requirements. Where relevant, this information will be identified on the product page, quotation, technical schedule, or related compliance notice.

For consumers, nothing in these website terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under New Zealand law.

For trade, commercial, and project supply, separate written terms may apply, including lawful contracting-out provisions where permitted by law and expressly agreed in writing.

A quotation or project agreement expressly accepted by both parties prevails over inconsistent general website terms for that supply, subject always to rights and obligations that cannot lawfully be excluded. A later invoice, website update or unilateral notice does not by itself vary an existing agreement.

CONSUMER, TRADE, AND PROJECT SUPPLY

Unless otherwise stated, this website is publicly accessible and may be used by both consumers and trade purchasers.

Some products or categories may be identified as commercial-only, project-only, or subject to quotation-specific supply. Those products may be supplied on separate terms.

Council, government, education, utility, marae, infrastructure, and other project procurement is commonly supplied under quotation-specific or contract-specific terms together with technical schedules, delivery arrangements, warranty documents, and compliance information.

An accepted signed contract, tender, purchase-order acceptance or project schedule may set the terms for that supply. Describing goods as trade, building or project products does not itself remove statutory protection.

1. TRADING INFORMATION

Waterless Composting Toilets NZ Limited (referred to as "the Seller", "we", "us", or "our") is the legal entity providing the goods and services under these Terms & Conditions. We operate under the trading name WCTNZ®.

Our registered place of business is located at 8A Woodruffe Avenue, Henderson, Auckland 0612, New Zealand.

You can contact us via phone at 0800 022 027 or by email at support@wctnz.co.nz.

Our company is registered under NZBN: 9429033126272

Waterless Composting Toilets NZ Limited is a New Zealand owned business. Invoices and statements relating to purchases and shipping via our Shopping Cart will be issued to you by Waterless Composting Toilets NZ Limited at the email address you supplied during registration to our website. Invoices will be sent within 24 hours of order placement and will include the order number, item descriptions, quantities, prices, applicable taxes, shipping costs, and total amount due. The name that will appear on your invoices and statements will be Waterless Composting Toilets NZ Limited.

2. MINIMUM AGE AND LEGAL CAPACITY

1. Purchasing products or services is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.
2. By proceeding with a purchase, you acknowledge that you have read, understood, and agreed to our Terms of Service, which are clearly displayed and accessible on our website prior to completing any transaction.
3. Waterless Composting Toilets NZ Limited reserves the right to verify the age of any purchaser through appropriate means, which may include requesting a copy of a valid government-issued ID. By completing a purchase, the buyer confirms that they are 18 years of age or older, or that they are a parent or guardian making a purchase on behalf of a minor.
4. Any attempt to circumvent the age requirement or provide false information regarding age may result in immediate cancellation of the order, refusal of service, and potential legal action. Waterless Composting Toilets NZ Limited reserves the right to report any suspected fraudulent activity to the appropriate authorities.
5. Waterless Composting Toilets NZ Limited reserves the right to modify the minimum age requirement in accordance with changes in applicable legislation. Any such changes will be reflected in an updated version of these Terms & Conditions, which will be made available on our website. It is the responsibility of the buyer to review these terms periodically for any updates or changes.
6. Any responsibility for a transaction involving a person under 18 is determined by New Zealand law and any lawful agreement made by a parent or guardian. A parent or guardian does not become liable merely because of that relationship.

3. ACCURACY OF PRODUCT DESCRIPTION

All products (goods) and services listed on this website are described to the best of our abilities and use the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

• Human error in the entry of information
• Incorrect information provided to us by suppliers or distributors
• Failure of suppliers or distributors to supply updated information to us

We may correct or update product information and prices for future sales. If a material error affects an order already placed, we will contact the customer and agree the appropriate action, subject to the contract and New Zealand law. This section does not exclude responsibility for descriptions or representations made when goods were supplied.

4. PAYMENTS

1. All orders are placed in New Zealand dollars.
2. Unless separate credit, staged-payment or project terms have been agreed in writing, payment is required in full before fulfilment. Identified special orders also follow the acceptance and pre-commitment payment requirements in section 10.1.2.2.
3. An ordinary online order awaiting payment may be cancelled after two weeks, following notice and subject to the applicable agreement and law. Approved credit, staged-payment and project orders follow their separately agreed payment terms.
4. We accept payments via credit card and bank transfer. Cash payments are not accepted for online orders.
5. Our online card-payment service provider is Windcave. Card transactions are processed through the payment provider’s secure service. Please contact WCTNZ® if you require current payment-security information.
6. In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however, it may be retained by our payment gateway provider in circumstances where this is required.
7. In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method is made to function.
8. In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.
9. Please notify us promptly of a payment issue so it can be investigated. We aim to resolve disputes directly and may agree to mediation. A 14-day contact request or mediation proposal does not limit a statutory claim, a lawful payment-provider dispute process or access to a court or tribunal.

4.1 Separately agreed payment arrangements

Standard payment-before-supply terms apply unless WCTNZ® and the customer expressly agree otherwise in writing. Any agreed staged-payment, project or other payment arrangement must identify the applicable amounts, due dates and conditions before the commitment is made.

WCTNZ® does not currently offer line of credit accounts. A trade discount, account login, purchase order or previous purchase does not authorise delayed payment. Any future credit facility will require a separate accepted written agreement and WCTNZ® approval before use.

5. TAX INVOICE AND CUSTOMER STATEMENTS

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.

5.1 Product selection, site responsibilities and trade terms

1. Product context: WCTNZ® supplies fixed sanitation and wastewater systems, portable and vehicle-use dry toilets, manual waste-containment units, water treatment and plumbing components, electrical equipment and building-related goods. Product functions, installation and regulatory requirements depend on the model, configuration and actual use. A product-category or building-product label does not by itself determine consumer rights. Applicable manuals, product notices and accepted project documents should be reviewed before purchase and installation.
2. Product selection and capacity: When seeking a recommendation, tell us the intended purpose and the use, loading, services and operating conditions material to that recommendation. The information needed depends on the product and the advice requested; a straightforward component or consumable purchase does not require a whole-site assessment. We will identify the material information and assumptions on which a specific recommendation is based, together with any relevant limits or outstanding checks. Tell us before purchase or installation if those facts or the intended use change.
3. Scope of advice: A recommendation about product capacity or a specified feature is limited to the matters actually assessed and represented. It does not by itself appoint WCTNZ® to carry out complete site design, consent work, engineering, installation or certification. The scope of any such service must be agreed. WCTNZ® remains responsible for its own representations, advice, goods and services to the extent required by the contract and New Zealand law; describing a recommendation as general advice does not remove those obligations.
4. Site and operating responsibilities: The purchaser is responsible for arranging site assessment, consent, design, installation, services and servicing access outside WCTNZ®’s agreed scope, and for operating and maintaining the supplied product in accordance with its applicable instructions. For a biological composting system, this includes managing the process within the model’s loading and operating requirements. Independent power supplies, other equipment and work supplied by others remain within the responsibilities of the relevant owner, designer, installer or supplier; connecting WCTNZ® goods does not by itself transfer those responsibilities to WCTNZ®. Suitably competent or authorised persons must be used where appropriate or legally required. This allocation does not exclude responsibility for WCTNZ®’s own goods, representations or agreed services, or any obligation that cannot lawfully be excluded.
5. Trade contracting out: WCTNZ® seeks an express written agreement excluding the Consumer Guarantees Act for all trade supplies that legally qualify. Any exclusion must be agreed as part of the relevant account or supply contract and is effective only where every requirement of section 43 is met: the agreement is in writing, all parties are in trade, the goods or services are supplied and acquired in trade, the parties agree to the exclusion, and it is fair and reasonable for them to be bound. A business account, rental, council, project or commercial label alone is not enough. This policy does not retrospectively change an accepted contract or determine the rights of an end consumer who is not a party to that agreement. Any separate agreement to limit Fair Trading Act obligations must satisfy that Act’s own requirements.
6. Agreed project terms: The accepted quotation or project agreement records any additional supply or service scope and any lawful exclusions. An invoice or statement issued later does not unilaterally change an accepted contract.

6. PRICES AND TAXES

1. Currency and GST: Prices and payment obligations are in New Zealand dollars unless expressly agreed otherwise. New Zealand GST is 15% where applicable. Any GST-exclusive price must be clearly identified together with the applicable GST-inclusive total before a consumer commits to purchase.
2. Quotations: Quoted prices are valid for 30 days unless the quotation states another period. Price changes for future orders do not automatically change a price already agreed.
3. Delivery and additional charges: Applicable delivery and other charges will be disclosed before purchase, or the deferred-freight calculation and approval process will be expressly identified. Additional charges are subject to the agreement and the Shipping, Delivery & Returns Policy; they are not an unrestricted right to add charges later.
4. Export quotations: Any alternative currency, GST treatment and export charges must be expressly confirmed in the accepted export quotation.

6A. OWNERSHIP, PAYMENT SECURITY AND RISK

6A.1 Retention of Ownership

Unless WCTNZ® has agreed otherwise in writing, legal and beneficial ownership of goods remains with Waterless Composting Toilets NZ Limited trading as WCTNZ® until WCTNZ® has received cleared payment in full for those goods and all amounts payable in relation to the relevant order, invoice, freight, handling, storage, repair, recovery, or associated charges.

For approved trade, credit-account, project, staged-payment, wholesale, commercial, or invoice-based supply, ownership of all goods supplied by WCTNZ® remains with WCTNZ® until all amounts owing by the buyer to WCTNZ® have been paid in full.

6A.2 Delivery, Custody, Risk and Insurance

Delivery, pickup, depot availability, dispatch notification, or handover to the buyer or the buyer’s nominated carrier does not by itself transfer ownership where payment remains outstanding.

Once goods are actually delivered to or collected by the buyer or an authorised representative, the buyer must take reasonable care of them. Any separate trade risk allocation must be expressly agreed and lawful. Merely making goods available or issuing a dispatch notice does not remove WCTNZ®’s obligations for goods still in its custody or for delivery it has arranged.

The buyer must take reasonable steps to protect the goods from loss, theft, damage, misuse, deterioration, weather exposure, unauthorised installation, and unauthorised removal while ownership remains with WCTNZ®.

6A.3 Buyer’s Obligations Before Ownership Passes

Until ownership passes to the buyer, the buyer holds the goods as custodian and bailee for WCTNZ®.

The buyer must not, without WCTNZ®’s prior written consent:

1. sell, assign, charge, pledge, dispose of, or otherwise deal with the goods as owner;
2. install, alter, modify, or incorporate the goods into land, a building, a wastewater system, a plumbing system, an electrical system, or any other structure or project;
3. remove identifying marks, serial numbers, labels, packaging, manuals, or compliance information; or
4. allow the goods to become mixed with, attached to, or incorporated into other goods or property in a way that prejudices WCTNZ®’s ownership or security position.

6A.4 PPSA Security Interest

The buyer grants WCTNZ® a security interest, including a purchase money security interest where applicable, in all goods supplied by WCTNZ®, together with any proceeds, replacements, parts, accessories, attachments, and related rights.

WCTNZ® may register, maintain, amend, or discharge a financing statement on the Personal Property Securities Register where WCTNZ® considers it necessary or appropriate to protect its position.

The buyer must provide any information and do anything reasonably required by WCTNZ® to perfect, maintain, enforce, or protect WCTNZ®’s ownership and security interests.

For an applicable trade or credit arrangement, reasonable PPSR registration and maintenance costs may be recovered where disclosed and agreed. Enforcement, recovery, storage and legal costs may be recovered only where the agreement and law permit and to the extent caused by an enforceable default, without recovering the same cost twice or transferring WCTNZ®’s own breach to the buyer.

6A.5 Default, Repossession and Recovery

Where an amount is lawfully due and unpaid, or another enforceable default under an agreed credit arrangement occurs, WCTNZ® may exercise the following rights only to the extent available under that agreement and New Zealand law. A genuine complaint or exercise of a lawful dispute process is not, by itself, a breach of these terms:

1. suspend dispatch, delivery, further supply, credit facilities, account access, or non-essential support;
2. require immediate payment of all amounts owing;
3. require the buyer to identify the location and condition of the goods;
4. require the buyer to return unpaid goods to WCTNZ® at the buyer’s cost;
5. seek access at a reasonable time and on reasonable notice to inspect or recover unpaid and uninstalled goods, with the occupier’s lawful consent or other required legal authority; and
6. repossess, retain, resell, or otherwise deal with unpaid goods in accordance with applicable law.

WCTNZ® will not enter residential premises or premises not controlled by the buyer without consent or any legal authority required by law.

Reasonable enforcement or recovery costs may be recovered only where the agreement and law permit, and only to the extent caused by the buyer’s enforceable default. This does not transfer WCTNZ®’s own breach, negligence or unlawful conduct to the buyer, or require payment of costs that the law requires WCTNZ® to bear.

6A.6 Installed Goods, Fixtures and Building Compliance

The buyer must not install, affix, connect, commission, or incorporate unpaid goods into land, a building, a plumbing system, wastewater system, electrical system, or other infrastructure without WCTNZ®’s prior written consent.

If goods are installed, affixed, connected, commissioned, or incorporated before payment has been received in full, WCTNZ®’s ownership and security interests continue to the extent permitted by law.

This ownership and security clause is a financial protection mechanism. It does not make WCTNZ® the designer, installer, certifier, consent applicant, building contractor, drainlayer, electrician, plumber, site engineer, operator, or maintainer of the goods or the site.

WCTNZ® does not assume responsibility for installation quality, site conditions, consent compliance, Building Code compliance, plumbing compliance, electrical compliance, wastewater integration, commissioning, user operation, or ongoing maintenance merely because ownership or a security interest has been retained.

Where physical removal of installed goods would be unsafe, unlawful, impracticable, damaging, or disproportionate, WCTNZ® may pursue payment, security, debt recovery, or other remedies instead of physical removal.

6A.7 Continuing Rights

WCTNZ®’s rights under this section are cumulative and do not limit any other rights WCTNZ® may have under these Terms, any invoice, quote, credit application, project agreement, PPSA security, debt recovery process, or applicable law.

This section applies except to the extent prohibited by New Zealand law.

7. SHIPPING AND FREIGHT

WCTNZ® affirms that all shipping and freight activities will be conducted in compliance with applicable local, national, and international shipping laws and regulations. We are committed to ensuring that all shipments meet the required legal standards and guidelines for safe and lawful transportation of goods.

1. We use reputable shipping carriers such as Castle Parcels, NZ Couriers, Post Haste, and Mainfreight for all deliveries, and will select the most appropriate carrier based on the destination and shipping requirements.
2. Indicative national delivery timeframes generally range from three days to four weeks, depending on stock, dispatch location and freight requirements. A quoted or agreed delivery timeframe and the Shipping, Delivery & Returns Policy apply to the particular order.
3. Notice of when your goods are dispatched will be provided to you at your registered email address. Tracking information will be included in the dispatch notification, allowing you to monitor your shipment's progress and the shipping method chosen.
4. The buyer may select their preferred shipping method during the checkout process.

For full details see Shipping & Returns T&Cs

8. PICK UP ORDERS

1. Notification and Dispatch: Once the goods are ready for pickup, WCTNZ will send a dispatch notice via email to the customer. This email will indicate that the goods are available for pickup.
2. Pickup Location: Customers can collect their orders from designated warehouse locations. The specific pickup location will be communicated to the customer upon order confirmation.
3. Hold time: Goods ready for pickup are held for two weeks without storage charge. If you need longer, contact us. Any subsequent charges or action must follow section 9; a pickup notice does not itself start the discretionary return period before collection.

9. GOODS AWAITING COLLECTION, HELD GOODS, UNPAID GOODS, AND UNCLAIMED GOODS

9.1 Scope

This section covers goods awaiting pickup or delivery, unpaid orders and goods held after assessment, repair or an unarranged return. Ownership, a security interest and a repairer’s lien are different matters; WCTNZ® will rely only on rights available for the particular goods under an enforceable agreement and New Zealand law.

9.2 Paid goods awaiting pickup

We will notify you when goods are ready and hold them without storage charge for two weeks. If collection is delayed, we will contact you and explain any proposed reasonable storage or handling charge before it starts. No charge applies to delay that is WCTNZ®’s responsibility or to costs the law requires WCTNZ® to bear.

9.3 Unpaid orders and deferred freight

WCTNZ® may withhold dispatch or further non-essential supply for an amount lawfully due under the accepted order or credit agreement. Freight still awaiting agreement is dealt with under the Shipping, Delivery & Returns Policy. Any retention of title, security or recovery action must satisfy the applicable agreement and legal requirements.

9.4 Goods held after service or assessment

We will notify you when the agreed work or assessment is complete and identify any lawful charges and collection or return arrangements. The Testing & Repair Service Policy sets out the service storage rate and its conditions. Retention of goods is permitted only where a lawful lien or other right applies. We will not use an unrelated payment dispute or an unagreed fee to prevent assessment or provision of a statutory remedy.

9.5 Unarranged or unidentified returns

Contact us before sending goods so identification, packaging and safe handling can be arranged. If goods arrive without an RA or clear identification, we will take reasonable steps to identify and contact the sender. Unsafe handling may be paused while appropriate arrangements are made. The absence of an RA does not by itself remove a statutory claim.

9.6 Notice, sale and disposal

Goods do not automatically become WCTNZ®’s property because a collection or payment deadline has passed. Before any sale or disposal, we will establish the legal authority for the action, give the notices and time periods required for that process, and take reasonable steps to contact the owner. A generic reference to reasonable notice does not replace a statutory notice requirement.

Where a sale is lawful, WCTNZ® will provide an account of the proceeds and reasonable deductions that are authorised by the agreement and law. Any balance due to the owner will be paid or dealt with as the law requires; it will not automatically become expiring store credit or be forfeited after three months.

9.7 Continuing obligations

Nothing in this section removes non-excludable customer rights or WCTNZ®’s duty to take appropriate care of goods in its custody. Contact support@wctnz.co.nz if collection, a charge or the proposed handling of goods is disputed.

10. RETURNS & CANCELLATION POLICY

Use the original order in My Account to submit a Return Request / RMA where available. If the account, order or return option is unavailable, contact sales@wctnz.co.nz for a discretionary return or warranty@wctnz.co.nz for a product concern. You may also call 0800 022 027. We will record the date you first notify us; the account system closing does not shorten an applicable right or the published return period.

Provide reasonable proof of purchase and enough information to identify the goods and request. An order number is useful but is not the only acceptable evidence. Product registration, an active website account and purchase of a paid support service are not conditions for reporting a fault or seeking a remedy required by law.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986. The 30-day discretionary return period is separate from those rights and from any applicable manufacturer or WCTNZ® warranty.

10.1. Terms of refund

10.1.1. Conditions for discretionary returns

Our 30-day return offer is for eligible, correctly supplied goods that remain unused and uninstalled. It is not a trial period. Notify WCTNZ® within 30 calendar days after delivery to you or collection by you or your authorised representative. For a split delivery, the period runs separately for each item. We will confirm return instructions and a reasonable time for the goods to reach us; our assessment time does not shorten your notification period.

Goods must be complete, in their original saleable condition and with their original packaging, manuals and accessories. Custom-made, indent, special-order, project-supply and perishable goods are excluded from this discretionary offer unless WCTNZ® expressly agrees otherwise in writing. An item-specific exclusion must be disclosed before purchase. The applicable restocking and freight conditions are below.

Used or installed sanitation goods are not eligible for a change-of-mind return. Used includes goods put into service or exposed to human waste, urine, faeces, sewage or wastewater. Ordinary inspection without installation or putting the goods into service does not itself make them used. These conditions do not determine a claim that goods are faulty, misdescribed, incorrectly supplied or do not meet an applicable legal guarantee.

10.1.2. Product concerns and legal remedies

Contact us promptly if goods appear faulty, unsafe, incorrectly supplied, different from their description, or unsuitable for a purpose that may be covered by an applicable legal guarantee. We will assess the goods, relevant information and what was represented or agreed at the time of supply. A claim is not limited to proving a manufacturing defect or to the expiry date of an additional warranty.

The appropriate remedy depends on the circumstances and New Zealand law. A problem that can be remedied will generally be assessed and remedied within a reasonable time. A failure of substantial character, or a failure that is not remedied as the law requires, can give rise to different remedies. Repair, replacement, refund or other compensation may apply; a refund is not automatic merely because a customer reports a concern. Where the Consumer Guarantees Act gives you a right to reject goods, you may choose a monetary refund or replacement goods of the same type and similar value if reasonably available. Other remedies may also apply under the Act.

Use or installation does not by itself extinguish every legal remedy. Installation and other circumstances can affect the right to reject particular goods, so we will assess the applicable remedy rather than treating every installed system as refundable or every used system as excluded. Do not remove a fixed system or undertake unsafe work before the appropriate arrangements are confirmed.

10.1.2.1. Refunds and deductions

For an approved discretionary return of eligible, correctly supplied goods, the standard restocking deduction is 25% of the GST-inclusive price paid for the returned goods, unless WCTNZ® agrees otherwise in writing. Original delivery charges for a completed delivery are not refunded under this discretionary offer, and the customer arranges and pays for an approved return unless agreed otherwise.

Any proposed deduction beyond the standard restocking amount must relate to a separate reasonable, non-recoverable cost, such as missing components or necessary repacking, and will be explained before the refund is finalised. The same cost will not be charged twice. Work needed because of WCTNZ®’s breach or a legal remedy is not charged under this discretionary-return clause.

The 25% deduction, change-of-mind exclusions and original-packaging condition do not apply to a refund or other remedy where applying them would restrict your rights under New Zealand law. If a refund is required by law, WCTNZ® will provide the required monetary refund; store credit will not be imposed in its place. Approved discretionary refunds are paid by bank transfer unless another method is agreed. Refunds will be processed promptly and within any applicable legal timeframe once entitlement and the necessary payment details are established.

For goods supplied on an approved credit account, an approved return is recorded against the original invoice and account. If that invoice is unpaid or partly paid, the approved credit first reduces the amount owing on that invoice after any applicable discretionary deduction. Any remaining amount due to you is settled under the applicable refund terms or another lawful arrangement you agree to. An accounting credit note is not automatically expiring store credit. Any cash refund clears the corresponding credit balance so that the same amount is not paid twice. No deduction will be applied twice.

10.1.2.2. Cancellations and special orders

For an approved change-of-mind cancellation of standard stocked goods before dispatch, the deduction may be up to 10% of the original purchase price, limited to reasonable administration, payment-processing, handling and other non-recoverable costs incurred because of the order and its cancellation. Costs will not be duplicated between fees.

Submit a cancellation request to sales@wctnz.co.nz or through the account return/cancellation option where available. If you call, we will record the request and ask for written confirmation. We will take reasonable steps to avoid unnecessary further costs while the request is assessed. A request does not itself cancel an order or guarantee that dispatch or a supplier commitment can be stopped. No cancellation fee applies where you are entitled to cancel without that deduction under New Zealand law.

Special-order, indent and custom goods

Identifying the order: Special-order goods are items specifically identified before purchase as non-stock, indent, custom-made or otherwise procured or made for your order. A normally stocked item does not become a special order merely because it is temporarily out of stock. The quotation or order terms will identify the goods, agreed specification and quantity, price, freight arrangements, payment requirements, expected lead time, any agreed essential delivery date and any conditions that must be met before procurement begins.

Acceptance and payment: A special order is accepted when WCTNZ® confirms acceptance in writing after you have accepted the quotation and order-specific terms. An automatic order acknowledgement does not by itself confirm acceptance of a special order. Unless separate credit, staged-payment or project terms are expressly agreed in writing, the full goods price and any other charges payable at that stage under the accepted order must be paid in cleared funds before WCTNZ® commits to supplier procurement or custom production. Where the accepted order expressly defers final freight confirmation, the confirmed freight must be accepted and paid before dispatch unless otherwise agreed in writing. We will not make that commitment before any expressly agreed prerequisite information or approval has been received.

A firm purchasing commitment: Once WCTNZ® has accepted an identified special order, it is a binding purchasing commitment. We do not offer cancellation, exchange or return for a change of mind unless we agree in writing. This applies before dispatch as well as after supplier procurement or production has begun. These goods are excluded from the standard 30-day discretionary return offer. Neither the standard-stock pre-dispatch deduction nor the standard 25% restocking deduction sets the settlement for a special order.

Requests to change or cancel: Contact WCTNZ® promptly if you want to change or cancel a special order. Your request does not itself cancel the order or establish a right to a refund. We will check whether the supplier or manufacturer can stop or change the commitment and what consequences apply. We will take reasonable steps to avoid unnecessary further costs while the request is considered, but cannot guarantee that an existing commitment can be reversed.

If cancellation is agreed: We will provide the proposed settlement in writing. The calculation will address the reasonable unavoidable costs, commitments and losses caused by the order and cancellation, taking account of costs saved, supplier refunds or credits, and reasonable recovery or resale value. It may include relevant supplier cancellation or restocking charges, completed custom work, non-recoverable freight and import costs, and other properly recoverable amounts. The same cost or loss will not be recovered twice. No fixed refund percentage is promised.

Payments and remaining obligations: Payments already made will be credited against the agreed lawful settlement, and any balance due to you will be returned. Where the properly recoverable amount uses all of a payment, there may be no refund of that payment. Any additional amount proposed as part of an agreed settlement will be explained. If no cancellation agreement is reached, WCTNZ® retains its rights under the accepted order and applicable law.

Rights that still apply: These conditions govern voluntary changes and cancellations. They do not remove a right or remedy required by New Zealand law, including for faulty goods, an incorrect supply, misdescription, an actionable representation or a failure to meet an applicable contractual or legal obligation. Special-order status does not by itself exclude the Consumer Guarantees Act. Any permitted trade contracting-out agreement must separately meet the requirements stated in the Terms and Conditions Policy.

10.1.2.3. Receipt of goods

Inspect goods as soon as reasonably practicable after delivery and tell us promptly about shortages, damage or incorrect items. Where possible, note visible damage on the delivery record and retain photographs and packaging. A signature confirms apparent receipt; it does not waive a right relating to concealed damage, WCTNZ®’s breach or a right that cannot lawfully be excluded.

10.1.2.4. Trade and project receipt requirements

Trade and project buyers should also follow the inspection and carrier-notification requirements in their agreed supply terms. A product label, customer category or business account does not by itself remove Consumer Guarantees Act protection. Any contracting out must meet the legal requirements described in the Terms and Conditions Policy.

10.1.2.5. Physical returns and safe handling

Please obtain written return instructions or a Return Authorisation (RA/RMA) before shipping goods. This lets us confirm the destination, identification, packaging, freight and any safe-handling arrangements. An authorisation to send goods is not a decision that a refund or warranty claim has been accepted. Equally, you do not need an RA number before notifying us of a fault or exercising a right under New Zealand law.

For a discretionary return, send the goods securely packed in their original packaging, with the order/reference details and the delivery method specified in our instructions. We will inspect the condition against the published return conditions. For a legal claim, original packaging is not essential; suitable protective packaging is still required for safe transport.

Where a legal remedy requires WCTNZ® to meet reasonable assessment, repair, removal, collection, delivery or return costs, we will meet those costs. If the goods are expensive or difficult to return, contact us to arrange the appropriate assessment or collection. Do not book a carrier or specialist work at our expense without discussing the arrangements, unless you are entitled by law to do so.

Contact WCTNZ® before sending any product or part used with human waste or wastewater. Describe the problem, model, use, contents and condition, and provide photographs where safe. Reporting a concern does not require the goods to be cleaned or returned first.

We will assess the concern promptly, arrange any appropriate inspection and provide any remedy required under the applicable agreement or New Zealand law. Depending on the circumstances, assessment may use remote evidence, a competent person at the site, a suitable safely removable component or specialist collection. A component assessment does not replace any right to reject the goods or obtain another remedy under New Zealand law.

Before physical return, we will confirm the receiving location, product-appropriate preparation, packaging and transport arrangements. Cleaning, disinfection or specialist handling may be needed for the particular equipment and task. Where a competent provider carries out preparation, a record of the equipment, work completed, limitations and handling requirements may be requested. Only carry out work that is safe, lawful and suitable for the product. Preserve relevant fault evidence.

The carrier must receive an accurate description of the used equipment and its condition and accept the consignment under its applicable requirements. Do not send waste, liquid or contaminated equipment through an ordinary parcel service without suitable receiving arrangements and the carrier’s acceptance. A Return Authorisation, freight label or preparation record does not itself establish carrier approval.

Responsibility for arranging and paying for assessment, preparation and transport depends on the cause, applicable agreement and law. WCTNZ® will arrange collection and meet reasonable costs where required by law. Any other proposed work chargeable to you will be explained and agreed before it is undertaken, except where a different lawful basis applies. A professional service at the customer’s expense is not an automatic condition of every claim.

Unsafe physical handling may be paused while suitable arrangements are made. We will continue to assess the claim and arrange a prompt alternative if ordinary return is unsafe or unavailable. There is no fixed drying or storage period before a statutory claim can be reported or resolved. Where appropriate, a lawful disposal or other settlement may be expressly agreed instead of return. Do not dismantle, materially alter or dispose of the goods before discussing the arrangements, unless immediate safety or legal requirements make that necessary.

10.1.2.6. Clearance, End-of-Line, Ex-Display, and Reduced-Clearance Goods

WCTNZ® may from time to time offer certain goods as Clearance Goods, including but not limited to end-of-line, discontinued, superseded, surplus, ex-display, refurbished, opened-box, aged-packaging, cosmetically marked, or otherwise reduced-clearance stock.

Clearance Goods are sold on the specific basis disclosed by WCTNZ® at or before the time of sale. The relevant product listing, quotation, invoice, order confirmation, or other written sale record may identify the reason for clearance, the condition of the goods, any cosmetic marks, packaging condition, opened packaging, missing accessories, specification variances, known limitations, or any reduced voluntary warranty period applying to that item.

A condition or limitation specifically disclosed before purchase is relevant when assessing the agreed description and applicable guarantees. Disclosure of one condition does not waive a claim about an unrelated defect, make an inaccurate description acceptable, or remove safety or other obligations that cannot lawfully be excluded.

Unless WCTNZ® expressly states otherwise in writing, Clearance Goods are subject to the same general terms applying to inspection, freight, return approval, testing, installation, use, claim assessment, and other post-sale processes as apply to other goods supplied by WCTNZ®.

Clearance status does not create any general right of return, cancellation, exchange, credit, or refund beyond what is expressly provided for under these Terms and Conditions, agreed by WCTNZ® in writing, or required by applicable New Zealand law.

Where expressly stated by WCTNZ® at the time of sale, Clearance Goods may be supplied with a reduced manufacturer’s warranty period, a reduced seller-backed limited warranty period, or no additional voluntary warranty beyond any rights or remedies that cannot lawfully be excluded.

WCTNZ® does not guarantee ongoing stock continuity, future matching stock, identical packaging, or continuing availability of accessories or replacement parts for Clearance Goods, except to the extent required by law or expressly stated by WCTNZ® in writing.

Nothing in this clause excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded or limited under New Zealand law.

Remedies required under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law remain available. Clearance pricing or a reduced additional warranty does not itself remove those rights.

11. PRODUCT EXCHANGE

This section applies to an agreed change-of-mind exchange of correctly supplied goods only. It does not impose a charge for correcting an incorrect supply or providing a remedy required by law. After delivery, the unused/uninstalled conditions and 30-calendar-day notification period in section 10 apply.

11.1. Paid orders

For an approved exchange before dispatch, the administration fee is $50. For an approved exchange after dispatch, the exchange deduction is 15% of the returned goods’ price plus a $50 administration fee. Any price difference and agreed freight are dealt with in the exchange quote.

11.2. Financed orders

Where a customer-requested exchange requires finance restructuring, the administration fee is $100 before dispatch, or a 15% exchange deduction plus $100 after dispatch. Finance changes require the finance provider’s approval and must comply with the applicable agreement and law.

WCTNZ® will explain the applicable total and cost basis before you agree to an exchange. An exchange deduction is an alternative to the 25% discretionary refund deduction, not an additional charge on top of it. Separate fees will not recover the same cost twice. Statutory refunds and other legal remedies remain governed by law.

12. WARRANTIES

Manufacturer and WCTNZ® warranties are additional commitments governed by their applicable terms. They do not replace non-excludable rights under New Zealand law. The expiry of an additional warranty, or a parts-only manufacturer benefit, does not by itself decide a Consumer Guarantees Act claim.

Provide the proof of purchase, model/serial or order details, fault description and supporting information reasonably available to you. We normally request supporting information within 21 days to progress an assessment. Tell us if more time or another form of evidence is needed. This administrative target is not a deadline that automatically extinguishes a legal right.

The start date and duration of an additional warranty are those stated in the applicable product warranty and sale record. A replacement part receives any additional coverage promised under those terms, and statutory rights continue to apply independently. We will not use a generic dispatch-plus-five-days formula to shorten a product-specific commitment or a statutory right.

Replacement parts, labour, testing, freight and any import logistics will be dealt with under the applicable warranty and legal remedy. WCTNZ® bears the costs that it is legally required to bear. For chargeable work outside those obligations, the scope, price and responsibility for freight will be disclosed before you authorise it.

If an advance replacement part or diagnostic service may be chargeable, we will explain that arrangement before supply. Failure to reproduce a reported fault in a bench test does not by itself prove there was no fault or make a charge payable. We will consider the reported conditions, evidence, installation and relevant product or suitability obligations.

Parts availability and assessment or repair timing will be communicated. An unavailable imported part does not automatically transfer every logistics cost to the customer or remove other remedies. See the Testing & Repair Service Policy and the relevant Composting Systems, General or Building Systems warranty page.

Any specifically disclosed condition or additional warranty for a clearance item is assessed with section 10.1.2.6, without limiting non-excludable rights.

13. PRODUCT BUYBACK

Used sanitation systems and components are not eligible for WCTNZ® discretionary BuyBack. This includes goods put into service or exposed to human waste, urine, faeces, sewage or wastewater. BuyBack is available for consideration only for eligible unused systems under a separate written offer.

WCTNZ® may separately consider purchasing an eligible unused system under a written BuyBack offer. There is no entitlement to an offer. The offer identifies the goods, proposed price, condition requirements, inspection, freight and payment arrangements. A BuyBack offer is not a refund calculation. Existing written commitments are considered under their agreed terms.

Contact sales@wctnz.co.nz or 0800 022 027 before making any shipment. The agreement must identify the goods, price, condition requirements, freight, inspection and payment arrangements. Any existing written BuyBack commitment will be considered under its agreed terms. BuyBack is separate from the 30-day discretionary return offer and does not replace a warranty or statutory remedy.

14. SECURITY

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

No electronic communication or storage system can be guaranteed completely secure. WCTNZ® remains responsible for the reasonable safeguards and other privacy obligations required by the Privacy Act 2020. See our Privacy Policy for how information is handled and how to raise a concern.

For full details see Privacy Policy

15. JURISDICTION

New Zealand law governs these terms. A dispute may be brought before the New Zealand court or tribunal with jurisdiction, including the Disputes Tribunal where available. Nothing here prevents a person from exercising a right that cannot lawfully be excluded.

16. ACCESS AND ACCESSIBILITY

16.1. Accessibility

We are committed to making our website as accessible and usable as reasonably practicable and to improving accessibility over time. If you experience difficulty accessing any part of this website, please contact us and we will make reasonable efforts to assist you or provide the information in an alternative format where reasonably practicable.

16.2. Access

While we make every reasonable effort to ensure that the website is always available and fully operational, we do not make any representation or warranty that your access will be uninterrupted or error-free. Your access to this website may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.

We may change website features or temporarily restrict access for maintenance, security or a material breach. This does not retrospectively change an accepted order or remove a claim. If account access is unavailable, contact us by email or phone for order records and claims.

We reserve the right to terminate your access to this website and prevent further access without warning or notice in response to breaches of this policy by yourself, breaches of any applicable laws, or suspicious activity.

17. CONDUCT

You must not use, or attempt to use this website;

• in breach of any applicable laws of New Zealand, or local laws in your jurisdiction
• to impersonate any person or entity
• to solicit money, passwords, personal information, or other property from any person or entity
• to harm, abuse, harass, threaten, stalk, intimidate or offend any person or entity
• to publish or facilitate the publication of personal information of a third party without their consent
• to publish or facilitate the publication of material for which you do not have ownership, title, or consent from the owner or title holder to do so
• to publish or facilitate the publication of pornographic or offensive material
• to publish or facilitate the publication of material including viruses or other computer code, files, or programs designed to interrupt or damage the functionality of computer software or hardware
• to publish or facilitate the publication of advertising material for yourself or any other party without our express consent to do so

Breaching these rules of conduct may result in the termination of your access to this website and the prevention of further access without warning or notice.

18. PRIVACY

Please review our Privacy Policy which also governs your visit to this website, to understand our practices.

For full details see Privacy Policy

Where an enquiry should be handled by an overseas manufacturer or regional agent, we will explain the intended recipient and purpose before forwarding identifiable information, and apply the Privacy Act 2020 and our Privacy Policy, including the applicable overseas-disclosure safeguards and lawful notification requirements. Distribution arrangements do not displace those obligations.

19. COPYRIGHT

Except where expressly provided to the contrary by these terms, you do not have any right, title, or interest in or to any proprietary rights relating to the website.

This website may contain material that is protected by copyright, trademark, and other laws. Material published on or sourced from this website must not be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or in part without our prior written consent, with the following exceptions:

• Where use is permitted by the Copyright Act 1994, including any applicable fair dealing exception
• Where such use, reproduction, etc, is undertaken by normal processes on your computer only (such as your web browser's cache)

20. THIRD PARTIES

1. Certain areas of this website may contain links to external websites. These external websites do not form part of this website and are not within our control. We do not accept any responsibility for the contents of any third-party website.
2. Certain areas of this website may display third-party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.
3. Certain areas of this website may provide the ability to contact third parties. If you contact any third party as a consequence of visiting this website, we do not accept any responsibility for any communications or activity (including but not limited to business transactions) between yourself and the third party.

21. LIABILITY AND RESPONSIBILITY

Nothing in these terms limits liability or a remedy that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or Privacy Act 2020. A general cap at the purchase price does not apply to a consumer’s statutory claim where it would restrict that claim, including compensation for recoverable consequential loss.

WCTNZ® is responsible for the goods and services it supplies and its own representations and conduct to the extent required by the contract and law. It does not assume responsibility for independent site design, third-party installation, external services, changed loading, misuse or lack of maintenance merely by supplying a product. The cause of the issue, the actual agreed scope and any relevant WCTNZ® advice will be considered.

Any limitation of liability for a trade or project supply must be expressly agreed, lawful, fair and reasonable where the law requires, and appropriate to that transaction. This general website policy does not impose a universal exclusion of direct or consequential loss on all purchasers.

Customers should take reasonable steps to avoid further loss when an issue is identified and notify WCTNZ® promptly, without undertaking unsafe work. We will assess each claim on the available evidence and applicable legal obligations.

22. INTELLECTUAL PROPERTY RIGHTS

Intellectual property in products, product documents, software, designs and branding remains with WCTNZ® or the relevant rights holder. Purchase of goods does not by itself transfer ownership of that intellectual property. Any licence expressly supplied for the product and any rights available under New Zealand law continue to apply.

Notify WCTNZ® promptly of a third-party intellectual-property claim relating to goods we supplied and provide the claim and relevant correspondence. We will assess the matter with the relevant rights holder or supplier and explain the next steps. Do not make an admission or incur discretionary defence or settlement costs on WCTNZ®’s behalf without our agreement; this does not restrict urgent protective action or costs recoverable under law.

No additional contractual intellectual-property non-infringement warranty or indemnity is created by this general website clause. Any such additional undertaking must be expressly included in an accepted written supply agreement. This clause does not reduce a warranty or other right already given for a sale, or exclude a statutory obligation or remedy that cannot lawfully be excluded.

23. RIGHTS AND DISPUTES

23.1. Customer rights

Where the Consumer Guarantees Act 1993 applies, goods must meet its applicable guarantees, including acceptable quality, correspondence with description and fitness for a particular purpose where the Act provides. Services may also carry guarantees. The Fair Trading Act 1986 applies to misleading conduct and representations and other matters within its scope. Building and other regulatory obligations may apply separately to the product, work or project.

Rights are assessed under the applicable law and the circumstances of the supply. A 30-day return offer, additional warranty or product classification does not replace that assessment.

23.2. Dispute resolution

Please describe the issue, order or product, relevant evidence and the outcome sought in writing. We will consider the complaint and try to resolve it through good-faith discussion, aiming to establish the next steps within 14 days. If more assessment time is needed, we will explain why and keep you informed.

The parties may agree to mediation. Mediation or completion of an internal complaint process is not a compulsory precondition to using the Disputes Tribunal, an appropriate court, a regulator or another remedy available by law. Urgent relief remains available.

24. TERMS OF SERVICE

Both customers and staff of WCTNZ® are expected to conduct themselves in a respectful, professional, and honest manner at all times. Any form of abuse, harassment, or discrimination will not be tolerated.

For full details see Sales and Support Conduct Policy

HOW TO CONTACT US

If you have any questions or complaints about these Terms and Conditions or how we implement them, please contact us in writing at:

•    support@wctnz.co.nz or;

•    ATTN: Support, 8A Woodruffe Ave, Henderson, Auckland 0612

© 2026 WCTNZ® | Waterless Composting Toilets NZ Limited. All rights reserved. Content and trademarks belong to WCTNZ® or their respective owners. Reproduction requires permission except as permitted by law. Website policies and product information may be updated for future transactions. An update does not retrospectively alter an accepted agreement or remove rights that cannot lawfully be excluded.