Terms and Conditions

Important Notice About Product Type, Use, and Additional Terms

WCTNZ® supplies a mixed range of products through this website, including consumer products, trade supply items, specialist plumbing and wastewater components, and selected commercial or project-only systems.

Depending on the product, additional product-specific notices, manuals, warranty terms, technical requirements, or quote-specific/project-specific terms may apply.

Some products may require site-specific design review, professional installation, council approvals, or compliance with plumbing, electrical, building, wastewater, health and safety, or other regulatory requirements. Where relevant, this information will be identified on the product page, quotation, technical schedule, or related compliance notice.

For consumers, nothing in these website terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under New Zealand law.

For trade, commercial, and project supply, separate written terms may apply, including lawful contracting-out provisions where permitted by law and expressly agreed in writing.

If there is any inconsistency between these website terms and a quote-specific or project-specific agreement issued by WCTNZ®, the quote-specific or project-specific agreement will prevail to the extent of that inconsistency.

Consumer, Trade, and Project Supply

Unless otherwise stated, this website is publicly accessible and may be used by both consumers and trade purchasers.

Some products or categories may be identified as commercial-only, project-only, or subject to quotation-specific supply. Those products may be supplied on separate terms.

Council, government, education, utility, marae, infrastructure, and other project procurement is commonly supplied under quotation-specific or contract-specific terms together with technical schedules, delivery arrangements, warranty documents, and compliance information.

Website retail terms do not override a separately issued signed contract, tender response, purchase order acceptance, or project schedule.

1. TRADING INFORMATION

Waterless Composting Toilets NZ Limited (referred to as "the Seller", "we", "us", or "our") is the legal entity providing the goods and services under these Terms & Conditions. We operate under the trading name WCTNZ®.

Our registered place of business is located at 8A Woodruffe Avenue, Henderson, Auckland 0612, New Zealand.

You can contact us via phone at 0800 022 027 or by email at support@wctnz.co.nz.

Our company is registered under NZBN: 9429033126272

Waterless Composting Toilets NZ Limited is a New Zealand owned business. Invoices and statements relating to purchases and shipping via our Shopping Cart will be issued to you by Waterless Composting Toilets NZ Limited at the email address you supplied during registration to our website. Invoices will be sent within 24 hours of order placement and will include the order number, item descriptions, quantities, prices, applicable taxes, shipping costs, and total amount due. The name that will appear on your invoices and statements will be Waterless Composting Toilets NZ Limited.

2. MINIMUM AGE AND LEGAL CAPACITY

1. Purchasing products or services is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.
2. By proceeding with a purchase, you acknowledge that you have read, understood, and agreed to our Terms of Service, which are clearly displayed and accessible on our website prior to completing any transaction.
3. Waterless Composting Toilets NZ Limited reserves the right to verify the age of any purchaser through appropriate means, which may include requesting a copy of a valid government-issued ID. By completing a purchase, the buyer confirms that they are 18 years of age or older, or that they are a parent or guardian making a purchase on behalf of a minor.
4. Any attempt to circumvent the age requirement or provide false information regarding age may result in immediate cancellation of the order, refusal of service, and potential legal action. Waterless Composting Toilets NZ Limited reserves the right to report any suspected fraudulent activity to the appropriate authorities.
5. Waterless Composting Toilets NZ Limited reserves the right to modify the minimum age requirement in accordance with changes in applicable legislation. Any such changes will be reflected in an updated version of these Terms & Conditions, which will be made available on our website. It is the responsibility of the buyer to review these terms periodically for any updates or changes.
6. Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

3. ACCURACY OF PRODUCT DESCRIPTION

All products (goods) and services listed on this website are described to the best of our abilities and use the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

• Human error in the entry of information
• Incorrect information provided to us by suppliers or distributors
• Failure of suppliers or distributors to supply updated information to us

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

4. PAYMENTS

1. All orders are placed in New Zealand dollars.
2. All orders must be paid in full before fulfilment.
3. If an order is not paid within 2 weeks, it will be cancelled.
4. We accept payments via credit card and bank transfer. Cash payments are not accepted for online orders.
5. Our payment service provider is Windcave where the transitions are secured with Visa AIS and MasterCard SDP (PCI DSS) and sensitive information is encrypted with the 3DES protocol.
6. In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however, it may be retained by our payment gateway provider in circumstances where this is required.
7. In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method is made to function.
8. In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.
9. In the event of any payment disputes, the customer should contact our customer service team within 14 days of the transaction. We will work to resolve the issue promptly. If a resolution cannot be reached, both parties agree to enter into mediation before pursuing any legal action.

5. TAX INVOICE AND CUSTOMER STATEMENTS

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.

5.1 Technical Classification and B2B Terms

1. Fixture Status: All units (excluding the Bambooloo Commode) are supplied as Sanitary Fixtures under NZBC Clause G13. The Buyer acknowledges these are fixed building infrastructure and not portable consumer appliances.
2. Electrical Risk: All 230V-240V components are Low Risk articles under the Electricity (Safety) Regulations 2010 and comply with AS/NZS 3820.
3. B2B Agreement: Where the Buyer acquires goods for business purposes, the parties agree to contract out of the Consumer Guarantees Act 1993.

6. PRICES AND TAXES

1. Prices are Recommended Retail Pricing (RRP) excluding G.S.T (Tax).
2. Prices may be adjusted periodically based on market conditions, supplier costs, or other factors.
3. Quoted Prices are valid for 30 days from the date of quotation unless otherwise specified in writing.
4. Taxes are G.S.T. Government (Goods & Services Tax) applied to prices at the rate of 15%
5. Prices are displayed excluding G.S.T. if applicable to the product and in New Zealand Dollars.
6. Additional Fees where applicable; shipping, handling, or other additional charges will be clearly displayed during the checkout process before the final purchase. These fees are not included in the displayed product prices.
7. Back Charges may apply during or after delivery. For full details see Shipping & Returns T&Cs

If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

7. SHIPPING AND FREIGHT

WCTNZ® affirms that all shipping and freight activities will be conducted in compliance with applicable local, national, and international shipping laws and regulations. We are committed to ensuring that all shipments meet the required legal standards and guidelines for safe and lawful transportation of goods.

1. We use reputable shipping carriers such as Castle Parcels, NZ Couriers, Post Haste, and Mainfreight for all deliveries, and will select the most appropriate carrier based on the destination and shipping requirements.
2. Our national delivery time frames range from one week to four weeks and depending on stock transitions additional time may apply.
3. Notice of when your goods are dispatched will be provided to you at your registered email address. Tracking information will be included in the dispatch notification, allowing you to monitor your shipment's progress and the shipping method chosen.
4. The buyer may select their preferred shipping method during the checkout process.

For full details see Shipping & Returns T&Cs

8. PICK UP ORDERS

1. Notification and Dispatch: Once the goods are ready for pickup, WCTNZ will send a dispatch notice via email to the customer. This email will indicate that the goods are available for pickup.
2. Pickup Location: Customers can collect their orders from designated warehouse locations. The specific pickup location will be communicated to the customer upon order confirmation.
3. Hold Time: Once the goods are available for pickup, they are held for a period of two weeks. If the goods are not picked up within this time, the order may be subject to cancellation or other terms specified by the company.

9. UNCLAIMED GOODS

1. In the event that goods remain unclaimed by the customer for a period of three (3) months from the date of dispatch, due to the customer's failure to pick up or receive the goods, WCTNZ® reserves the right to assume ownership of said goods. Concurrently, the associated order will be considered cancelled with no possible remuneration.
2. Legal title of the goods transfers from WCTNZ® to the buyer upon successful delivery of the goods or when the buyer picks up the goods from the designated pickup location.

For full details see Shipping & Returns T&Cs

10. RETURNS & CANCELLATION POLICY

Note: All return requests are to be performed by the original purchaser with the original order number via the MY ACCOUNT menu by viewing the order and using the return request tab.

WCTNZ® will only accept goods returned with prior notification.

10.1. TERMS OF REFUND

10.1.1. Conditions

1. WCTNZ® does not offer a general right to return, cancel, or obtain a refund for correctly supplied goods merely because the buyer no longer wants them (change of mind), ordered incorrectly, changed project plans, no longer has funding, or no longer requires the goods.

Any refund, return, replacement, repair, part supply, credit, or cancellation will be available only where expressly provided for under these terms, agreed by WCTNZ® in writing, or required by applicable New Zealand law.

For the purposes of this section, “goods” and “products” refer to the physical goods supplied and do not include shipping charges, handling charges, third-party freight services, installation services, or other associated services unless expressly stated otherwise.

Once a sanitation product has been used, including where it has been soiled with human waste, it is not eligible for discretionary return or refund. In such cases, support will be limited to any applicable warranty process, replacement parts, or any remedy required by law.

1. Once used, products are eligible for Buy Back only OR for replacement parts if warranty applies.

10.1.2. Dispatched Goods (Dispatched Goods)

A buyer may be entitled to a repair, replacement, refund, part replacement, or other appropriate remedy where:

1. the component is proven to be faulty within the applicable warranty period;
2. the product does not match its description as provided when sold;
3. the product received is not the product ordered; or
4. WCTNZ® is otherwise required by New Zealand law to provide a remedy.

Approved discretionary returns of unused and uninstalled goods may also be considered within 30 days of dispatch, subject to this section and any applicable restocking, repacking, inspection, freight, or cancellation deductions.

The following goods are generally non-returnable unless required by law or expressly approved by WCTNZ® in writing: custom-made products, indent goods, project-supply goods, perishable goods, goods that have been used, and goods that have been installed.

Unless WCTNZ® is required by law to meet the return freight cost, the return of goods to WCTNZ® is at the buyer’s risk and cost during the applicable return approval period.

If a product or component is alleged to have been damaged in transit, the Insurance, Claims, and Loss or Damage sections of these terms also apply.

10.1.2.1. Refundable Sums and Return Requirements

For approved discretionary returns of correctly supplied goods, any refund will be calculated from the GST-inclusive price paid for the goods, less any applicable restocking fee, repacking cost, inspection cost, payment processing loss, or other reasonable non-recoverable cost lawfully applicable to the return.
Unless otherwise agreed in writing, the standard restocking deduction for an approved discretionary return of unused and uninstalled goods returned in original condition and packaging is 25% of the GST-inclusive price of the returned goods. Refunds will be issued by bank transfer unless WCTNZ® agrees otherwise.
If returned goods are not in original condition, are missing packaging or components, or require cleaning, repair, repacking, testing, or reclassification before resale, WCTNZ® may deduct the reasonable cost of that work from the refund sum.
This clause applies only to approved discretionary returns of correctly supplied goods and does not limit any rights or remedies that cannot lawfully be excluded under New Zealand law.

10.1.2.2 Non-Dispatched Goods

Subject to any rights or remedies that cannot lawfully be excluded under New Zealand law, cancellation of goods that have not been dispatched may incur a reasonable cancellation fee.
For standard stocked goods, an approved pre-dispatch cancellation may incur a cancellation fee of up to 10% of the original purchase price, reflecting reasonable administration, payment processing, handling, and other non-recoverable costs incurred or typically incurred by WCTNZ® in processing and reversing the order.

For custom-made, indent, special-order, non-standard, project-supply, or supplier-committed goods, higher or separate cancellation charges may apply where disclosed at the time of order, quotation, or invoice.
Cancellation requests must be submitted in writing to sales@wctnz.co.nz
or through the online cancellation form on our website. A phone request will not be treated as final unless confirmed in writing.
WCTNZ® will acknowledge receipt of the cancellation request as soon as reasonably practicable and will process the request within a reasonable time. Where practicable, undisbursed orders will be placed on hold pending review of the cancellation request.
Any refund will be calculated from the original amount paid, less any applicable cancellation fee and any other non-recoverable charges lawfully applicable to the order.

No cancellation fee applies where the customer is entitled to a remedy under the Consumer Guarantees Act 1993 or where WCTNZ® is otherwise required by law to provide a refund without deduction.

10.1.2.3. Receipt of Goods by Buyer

• On delivery, the buyer should inspect the goods for any visible shortage, damage, or apparent issue and should note any such issue on the delivery record where possible.

A signed delivery receipt, bill of lading, or proof of delivery will be treated as evidence of apparent receipt only and does not, by itself, exclude or limit any rights or remedies that cannot lawfully be excluded under New Zealand law.

The buyer should notify WCTNZ® promptly of any visible transit damage, shortage, or delivery issue and provide photographs, delivery documents, packaging details, and order information reasonably required to assess the matter.

10.1.2.4 Receipt of Goods by Buyer (Trade / Commercial / Project Supply)

• On delivery, the buyer must inspect the goods for any visible shortage, transit damage, or apparent issue and should note any such issue on the bill of lading, proof of delivery, or other delivery document where possible.
  A signed delivery document will be treated as evidence of apparent receipt and apparent condition at the time of delivery.
  If the buyer signs for goods without noting visible damage or shortage, WCTNZ® and any applicable carrier may rely on that document when assessing any later transit claim.
  This clause does not apply to the extent that any loss, damage, or claim arose from concealed damage, inadequate packaging, supplier fault, or any liability that cannot lawfully be excluded.

10.1.2.5. Return of Goods to Seller

To initiate a return or exchange, customers must contact our customer service department within the 30-day period to obtain a Return Merchandise Authorization (RMA) number OR use your online account with your original order number and request a return at the Return Item(s) option (available within 30 days of dispatch only). Products returned without prior notice or without an RMA number may be refused. If the customer ships goods without authorization the goods will be considered abandoned. WCTNZ® will take reasonable steps to contact the sender before treating any unauthorised returned item as uncollected or abandoned.

1. Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during the return delivery.
2. Buyer must send returned goods with signature required status and the following details “Attention; WCTNZ Return’s” followed by the order/invoice number.
3. Return request approval requires the receipt of the goods and inspection.
4. When a return request has been approved by Waterless Composting Toilets NZ the refund will be transferred on the 20th of the following month or 10 days after the approval date.
   
   

Refunds will be issued to the extent required by the Fair Trading Act 1986 (FTA) and Building Act 2004 (BA). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

11. PRODUCT EXCHANGE

11.1. Paid Orders

1. Before Dispatch - If an order is exchanged for another product that has not been dispatched, $50 administration fee applies.
2. Post Dispatch - If an order is exchanged for another product that has been dispatched, a 15% re-stock fee applies and $50 administration fee applies. Can be done within 30 days of dispatch only.

11.2. Financed Orders

1. Before Dispatch - If a financed order is exchanged for another product that has not been dispatched and restructuring of finance is required, $100 administration fee applies.
2. Post Dispatch - If a financed order is exchanged for another product that has been dispatched and restructuring of finance is required, a 15% re-stock fee applies, and $100 administration fee applies. Can be done within 30 days of dispatch only.

12. WARRANTIES

Replacement Parts

1. WCTNZ® is to furnish new parts to a customer whose toilet fails within the allotted warranty period for the particular component, provided that our inspection shows that such failure is due to defective material or workmanship.
2. Any part supplied is warranted for the balance of the original warranty period based on the respective manufacturer’s warranty.
3. All support information for warranty claims is to be supplied by the customer to WCTNZ® within 21 days of alerting WCTNZ® to the fault. This includes SO and SN numbers from the unit, WCTNZ® order number, a description of the fault, photographs of the fault, and any other relevant information WCTNZ® requests.
4. The warranty period for a part begins from the date the original product was dispatched (plus 5 day additional days for transportation).
5. All faulty parts are to be returned to WCTNZ®, shipping of these is the customer's responsibility.
6. If a warranty replacement part is sent out and the original part is proven to not be faulty, the customer will be charged for the replacement part. 

Replacement Parts Availability

WCTNZ® endeavours to hold replacement parts in stock to the best of our ability. If replacement parts are not available at the time of a warranty claim, the customer is responsible for covering all logistics costs from the point of origin.

For full details see Composting Systems Warranties

13. PRODUCT BUYBACK

For your convenience, we can provide the service of returning your product to market as a Refurbished Composting Toilet with a Limited Warranty. BuyBacks are performed at 20-40% of the original purchase ticket value (depending on condition, at the discretion of WCTNZ®) and are limited to systems under 3 years old. To organize a Buy Back, contact WCTNZ® on 0800 022 027 or sales@wctnz.co.nz to make your Buy Back enquiry. Products shipped to WCTNZ® without prior notice will not be accepted.

For full details see Shipping & Returns T&Cs

14. SECURITY

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the Internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

For full details see Privacy Policy

15. JURISDICTION

These terms shall be construed in accordance with and governed by the laws of New Zealand. You consent to the exclusive jurisdiction of the courts in New Zealand to determine any matter or dispute which arises under these terms.

16. ACCESS AND ACCESSIBILITY

16.1. Accessibility

We are committed to making our website as accessible and usable as reasonably practicable and to improving accessibility over time. If you experience difficulty accessing any part of this website, please contact us and we will make reasonable efforts to assist you or provide the information in an alternative format where reasonably practicable.

16.2. Access

While we make every reasonable effort to ensure that the website is always available and fully operational, we do not make any representation or warranty that your access will be uninterrupted or error-free. Your access to this website may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.
We reserve the right to change or discontinue any feature or service on the site at any time without notice.
We reserve the right to terminate your access to this website and prevent further access without warning or notice in response to breaches of this policy by yourself, breaches of any applicable laws, or suspicious activity.

17. CONDUCT

You must not use, or attempt to use this website;

• in breach of any applicable laws of New Zealand, or local laws in your jurisdiction
• to impersonate any person or entity
• to solicit money, passwords, personal information, or other property from any person or entity
• to harm, abuse, harass, threaten, stalk, intimidate or offend any person or entity
• to publish or facilitate the publication of personal information of a third party without their consent
• to publish or facilitate the publication of material for which you do not have ownership, title, or consent from the owner or title holder to do so
• to publish or facilitate the publication of pornographic or offensive material
• to publish or facilitate the publication of material including viruses or other computer code, files, or programs designed to interrupt or damage the functionality of computer software or hardware
• to publish or facilitate the publication of advertising material for yourself or any other party without our express consent to do so

Breaching these rules of conduct may result in the termination of your access to this website and the prevention of further access without warning or notice.

18. PRIVACY

Please review our Privacy Policy which also governs your visit to this website, to understand our practices.

For full details see Privacy Policy

As the official NZ regional agent for various manufacturers, we are obligated to forward any enquiries coming from outside the Realm of New Zealand to the manufacturer or the agent of the region where the enquiry originated. The use of your information will be subject to the regional laws and the privacy policy of the manufacturer and/or the local agent.

19. COPYRIGHT

Except where expressly provided to the contrary by these terms, you do not have any right, title, or interest in or to any proprietary rights relating to the website.
This website may contain material that is protected by copyright, trademark, and other laws. Material published on or sourced from this website must not be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or in part without our prior written consent, with the following exceptions:

• Where such use, reproduction, etc, constitutes Fair Use under the Copyright Act
• Where such use, reproduction, etc, is undertaken by normal processes on your computer only (such as your web browser's cache)

20. THIRD PARTIES

1. Certain areas of this website may contain links to external websites. These external websites do not form part of this website and are not within our control. We do not accept any responsibility for the contents of any third-party website.
2. Certain areas of this website may display third-party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.
3. Certain areas of this website may provide the ability to contact third parties. If you contact any third party as a consequence of visiting this website, we do not accept any responsibility for any communications or activity (including but not limited to business transactions) between yourself and the third party.

21. LIMITATION OF LIABILITY

1. Your use of this website is undertaken at your own risk.
2. Under no circumstances will we be liable for any direct, indirect, incidental, consequential, or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.
3. To the extent permitted under the Fair Trading Act 1986 (FTA) and other relevant legislation, this website and all information, content, materials, products, and services included or otherwise made available are provided on an ‘as-is' basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of the information on this website.
4. By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products, or services therein unless otherwise specified in writing.
5. In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services.

22. INTELLECTUAL PROPERTY RIGHTS

Waterless Composting Toilets NZ Limited warrants that the goods sold do not infringe upon any third party intellectual property rights, including patents, trademarks, copyrights, or trade secrets. In the event that any good is found to infringe upon a third party's intellectual property rights, we will, at our discretion, either:

1. procure the right for you to continue using the good
2. replace or modify the good so that it becomes non-infringing or
3. accept the return of the goods and provide a full refund.

This warranty is contingent upon prompt written notice from you of any alleged infringement and your full cooperation in the defence of any claim.

23. RIGHTS

23.1. CUSTOMER RIGHTS

Consumers retain certain rights under the Building Act 2004 and other applicable laws. These rights include:

1. The right to goods that are fit for purpose and of acceptable quality
2. The right to accurate information about the goods
3. The right to fair and reasonable contract terms
4. The right to seek remedies for faulty goods or services

For more information on your rights, please consult the Building Act 2004 or seek independent legal advice.

23.2. DISPUTE RESOLUTION

In the event of any dispute arising from or in connection with this contract, the parties agree to the following dispute resolution process:

1. The aggrieved party shall notify the other party in writing of the nature of the dispute
2. Both parties shall attempt to resolve the dispute through good faith negotiations within 14 days of the notification
3. If the dispute remains unresolved, the parties agree to participate in mediation with a mutually agreed-upon mediator
4. If mediation is unsuccessful, either party may then pursue legal action through the appropriate courts

This dispute resolution process does not limit any party's right to seek urgent injunctive or declaratory relief where appropriate.

24. TERMS OF SERVICE

Both customers and staff of WCTNZ® are expected to conduct themselves in a respectful, professional, and honest manner at all times. Any form of abuse, harassment, or discrimination will not be tolerated.

For full details see Sales and Support Conduct Policy

HOW TO CONTACT US

If you have any questions or complaints about these Terms and Conditions or how we implement them, please contact us in writing at:

•    support@wctnz.co.nz or;
•    ATTN: Support, 8A Woodruffe Ave, Henderson, Auckland 0612

These Terms and Conditions were last updated 17/10/2024

© 2024 WCTNZ® | Waterless Composting Toilets NZ Limited. All Rights Reserved. Unauthorized reproduction, distribution, display, or transmission of any content, design, trademarks, or other materials on this site is strictly prohibited without prior written consent. All intellectual property rights are the exclusive property of WCTNZ® | Waterless Composting Toilets NZ Limited. Continued use of this site indicates your acceptance of our terms and policies, which you affirm to have read and understood. We reserve the right to modify or remove any content at any time without notice. This site and its contents are provided "as is" without warranty of any kind.