uridan Troubleshooting Guide

Most uridan waterless urinals run quietly in the background with only routine cleaning and uriLOCK® top-ups.
If something doesn’t seem right, this quick guide will help you work out what to check first.

1. Odour in the washroom

Likely causes

uriLOCK® level too low in the trap

Incorrect or harsh cleaning chemicals used

Deep cleaning (uriSTRONG® / uriTABS®) overdue in busy sites

What to do

Check the trap and top up uriLOCK® as per uridan instructions.

Confirm cleaners are using uriCLEAN® and microfibre cloths, not chlorine bleach or abrasive products.

If the system is heavily used, schedule a deep clean with uriSTRONG® or uriTABS®.

2. Slow draining or standing liquid

Likely causes

Deposits in the trap or immediate pipework

Incorrect pipe falls or poor support in the waste line

What to do

Carry out a deep cleaning cycle (uriSTRONG® / uriTABS®).

If slow drainage remains, ask a plumber to check pipe falls and layout.

Do not use rods or sharp tools inside the trap or bowl.

3. Staining or dull surfaces

Likely causes

Wrong cleaning products (abrasive powders, rough pads)

Build-up from hard water splashes or misuse

What to do

Switch to uriCLEAN® and soft microfibre cloths only.

Avoid scourers, harsh chemicals and acidic descalers on the bowl surface.

If damage is already visible, contact WCTNZ® for advice before experimenting with other products.

4. Users “flush” expectations

Because uridan urinals are waterless, some users may think the unit isn’t working because there is no flush sound.

Tips

• Add simple signage explaining that the urinal is waterless by design and does not need to be flushed.
• Brief staff so they can answer questions confidently.

5. When to contact WCTNZ®

If you have a WCTNZ® service contract, please get in touch with us if:

• Problems persist after following the steps above
• You suspect installation or pipework issues
• You’re unsure which products are safe to use
• You’re planning changes to cleaning contracts or maintenance regimes

We can help you review the setup, select appropriate Combi Packs and, if needed, connect you with service partners familiar with uridan systems in New Zealand.

If you have a management team or service provider please contact them at the earliest convenient time!

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