uridan Troubleshooting Guide

Likely causes

• uriLOCK® level too low in the trap
• Incorrect or harsh cleaning chemicals used
• Deep cleaning with uriSTRONG® or uriTABS® overdue in busy sites

What to do

• Check the trap and top up uriLOCK® as per uridan instructions.
• Confirm cleaners are using uriCLEAN® and microfibre cloths, not chlorine bleach or abrasive products.
• If the system is heavily used, schedule a deep clean with uriSTRONG® or uriTABS®.

Likely causes

• Deposits in the trap or immediate pipework
• Incorrect pipe falls or poor support in the waste line

What to do

• Carry out a deep cleaning cycle with uriSTRONG® or uriTABS®.
• If slow drainage remains, ask a plumber to check pipe falls and layout.
• Do not use rods or sharp tools inside the trap or bowl.

Likely causes

• Wrong cleaning products, such as abrasive powders or rough pads
• Build-up from hard water splashes or misuse

What to do

• Switch to uriCLEAN® and soft microfibre cloths only.
• Avoid scourers, harsh chemicals and acidic descalers on the bowl surface.
• If damage is already visible, contact WCTNZ® for advice before experimenting with other products.

Because uridan urinals are waterless, some users may think the unit is not working because there is no flush sound.

Tips

• Add simple signage explaining that the urinal is waterless by design and does not need to be flushed.
• Brief staff so they can answer questions confidently.

If you have a WCTNZ® service contract, please get in touch with us if the issue continues after the basic checks.

We can review the setup, select appropriate Combi Packs and, if needed, connect you with service partners familiar with uridan systems in New Zealand.

• Problems persist after following the steps above
• You suspect installation or pipework issues
• You are unsure which products are safe to use
• You are planning changes to cleaning contracts or maintenance regimes