Requesting deletion of your account

You have the right to request the deletion of your account at any time. To initiate the account deletion process, please submit a written request to our customer support team at support@wctnz.co.nz or through the account settings page on our website, where available.

Upon receiving your request, we will verify your identity and process the account deletion request within 30 days where reasonably practicable.

Once your account access is deleted or disabled, you may no longer be able to access order history, account features, saved addresses, saved account preferences, return request pathways, or account-based customer records through the website.

Any ongoing subscriptions, services, account-based features, or stored account functions tied to your account may be cancelled or disabled upon deletion.

Inactive account handling

If your account remains inactive for a period of 12 consecutive months, we reserve the right to take the following actions:

1. Send a notification to your registered email address, reminding you of your account's inactive status.
2. If no response is received within 30 days of the notification, we may suspend your account access.
3. After an additional 60 days of inactivity following suspension, we may terminate your account and delete or anonymise personal information associated with it, in accordance with our data retention policies and applicable laws.

To reactivate a suspended account, you must log in and update your account information before the termination period.

When account access may be suspended or terminated

We reserve the right to terminate or suspend your account at any time for violations of our terms of service, engaging in illegal activities, misuse of the website or account systems, suspected fraud, security concerns, abusive conduct, or any other reason we consider necessary to protect our services, staff, business, systems, or other users.

In such cases, we will provide you with written notice of termination or suspension to the email address associated with your account where appropriate and reasonably practicable.

You may also choose to terminate your account at any time by submitting a written request to our customer support team.

Upon termination, whether initiated by you or by WCTNZ®, your access to account services may be revoked immediately, and we may delete, archive, de-identify, or anonymise your personal information in accordance with our data retention policies, Privacy Policy, and applicable laws.