Requesting deletion of your account

You have the right to request the deletion of your account at any time. To initiate the account deletion process, please submit a written request to our customer support team at support@wctnz.co.nz or through the account settings page on our website, where available.

Upon receiving your request, we will reasonably verify your identity and aim to process account deletion within 30 days. If further time is needed, we will explain why. This account-closure target does not replace the response requirements for a personal-information access or correction request under the Privacy Act.

Once your account access is deleted or disabled, you may no longer be able to access order history, account features, saved addresses, saved account preferences, return request pathways, or account-based customer records through the website.

Account-based features may become unavailable after closure. If you have a separately agreed paid service linked to the account, we will explain the effect of closure and deal with cancellation, remaining entitlements and any refund under the applicable agreement and law. Account closure does not itself waive an existing claim or entitlement.

Inactive account handling

If your account remains inactive for a period of 12 consecutive months, we reserve the right to take the following actions:

1. Send a notification to your registered email address, reminding you of your account's inactive status.
2. If no response is received within 30 days of the notification, we may suspend your account access.
3. After an additional 60 days of inactivity following suspension, we may terminate your account and delete or anonymise personal information associated with it, in accordance with our data retention policies and applicable laws.

To ask to reactivate an account suspended for inactivity, contact support@wctnz.co.nz before the termination period. We may need to verify your identity and update your account details. You do not need to regain login access before contacting us about an existing order or claim.

When account access may be suspended or terminated

We may suspend or terminate account access on reasonable grounds, including a material breach of terms, illegal activity, account misuse, suspected fraud, a security risk or abusive conduct. Restrictions must be appropriate to the concern. Immediate action may be needed to protect people or systems; raising a complaint, disputing a payment or seeking a legal remedy does not, by itself, justify preventing access to the claim process.

Where reasonably practicable, we will give written notice to the account email address, explain the restriction and how to ask for a review. We may limit details where disclosure would create a safety, security or legal risk.

You may also choose to terminate your account at any time by submitting a written request to our customer support team.

On termination, website account access may end immediately where justified. Personal information and linked paid services will be handled as explained above and under applicable law. A workable written channel for fault reports, warranty claims, safety matters and statutory claims will remain available, including where phone communication is restricted or an account dispute is unresolved.