Clivus Multrum™ Warranty Terms and Conditions

The Clivus Multrum™ warranty schedule published by WCTNZ® provides the component periods stated above. For the Clivus Multrum™ High Profile system, the roto moulded component is stated as having a 10 year warranty.

Purchaser obligations: The purchaser must use, install, operate, and maintain the system strictly in accordance with the installation, operation, and maintenance instructions supplied for the relevant model. Any warranty claim should be submitted in writing before the warranty period expires and should include the tank serial number, installer details, proof of purchase, photographs, and any other information reasonably requested by WCTNZ®.

Remedy: Where a valid limited warranty claim is accepted, the defect may be corrected by suitable replacement or repair. Repaired or replaced components carry warranty for the balance of the applicable original warranty period unless WCTNZ® states otherwise in writing.

Component exceptions: Fans, pumps, motors, electrical components, solar panels, and other third-party components may be limited to the component period stated above or the relevant component manufacturer warranty where applicable.

Exclusions

• No cover for repairs or replacements required because installation, operation, or maintenance instructions were not followed.
• No cover for vandalism, neglect, abuse, misuse, inadequate servicing, accident, alteration, unauthorised repair, or operation outside the system’s intended use.
• No cover for deterioration of accessories due to normal wear and tear or exposure to the elements.
• No cover for biological process failure, odours, capacity issues, moisture imbalance, composting failure, or performance issues caused by site conditions, user behaviour, maintenance, servicing, ventilation, drainage, loading, or operating conditions.
• Site labour, removal, reinstallation, access work, tradesperson costs, travel, and consequential project costs are not included unless WCTNZ® agrees otherwise in writing or is required by law.

Nature Loo™ Warranty Terms and Conditions

The Nature Loo™ warranty schedule published by WCTNZ® applies where a Nature Loo™ toilet or component fails within the allotted warranty period and inspection shows that the failure is due to defective material or workmanship. Any replacement part supplied under warranty is warranted for the balance of the original warranty period.

The warranty period for a replacement part begins from the date the original product was dispatched, plus five additional days for transportation.

Component periods

• Rotomoulded component / Alectura chamber — up to 10 years where stated for the specific model.
• Fibreglass component — 3 years where applicable.
• Porcelain pedestal — 4 years where stated for the specific model.
• Polymarble pedestal — 5 years where stated for the specific model.
• 100mm fan housing — 5 years where stated for the specific model.
• Electrical components, including solar where applicable — 12 months.
• Toilet seats — 12 months.
• Any other component — 12 months unless stated otherwise.

Exclusions

• No cover for damage resulting from neglect, abuse, accident, alteration, fire, flood, acts of God or other casualty.
• No cover for damage or failure resulting from failure to follow normal installation, operating, servicing, or maintenance procedures outlined in the manual or other instructions supplied with the system.
• No cover for biological process failure, odour, system saturation, moisture imbalance, system drying, capacity overloading, incorrect bulking agent use, or other user-management issues unless caused by a covered manufacturing defect.
• Labour, service charges, site access, removal, replacement, reinstallation, return freight, tradesperson costs, or consequential project costs are not included unless WCTNZ® agrees otherwise in writing or is required by law.

Warranty returns must be authorised by WCTNZ® before goods are returned. Disputed claims may require photographs, product information, installation evidence, or physical assessment before a warranty decision is made.

Sun-Mar™ Warranty Terms and Conditions

The Sun-Mar™ warranty schedule published by WCTNZ® applies where the toilet or component fails within the relevant warranty period and inspection shows that the failure is due to defective material or workmanship under normal house or cottage use.

Component periods

• Fibreglass tank / fibreglass component — up to 5 years.
• Other components — up to 3 years unless a shorter component-specific period applies.
• Accessories, consumables, service items, or parts not supplied as core system components may have shorter or separate warranty terms.

Exclusions

• No cover for neglect, abuse, misuse, accident, alteration, fire, flood, acts of God, or other external casualty.
• No cover for problems caused by failure to follow installation, operating, servicing, or owner instructions.
• No cover for non-Sun-Mar accessories or third-party parts unless WCTNZ® expressly states otherwise in writing.
• No cover for biological process failure, odour, incorrect operation, unsuitable ventilation, unsuitable drainage, overloading, moisture imbalance, lack of bulking agent, or user-management issues unless caused by a covered manufacturing defect.
• Labour, service charges, site access, removal, replacement, reinstallation, freight, tradesperson costs, or consequential project costs are not included unless WCTNZ® agrees otherwise in writing or is required by law.

Warranty returns must be authorised by WCTNZ® before goods are returned. WCTNZ® may require photographs, product information, installation evidence, or physical assessment before approving warranty support.

Phoenix Composting Toilet™ Warranty Terms and Conditions

EcoLet™ Warranty Terms and Conditions

EcoLet® warranty information published by WCTNZ®

EcoLet® warranty information published by WCTNZ® for EcoLet®, EnviroLet and BioLet® toilets states that parts defective in material or workmanship due to normal use in accordance with the owner’s manual may be repaired or replaced for a period of twelve (12) months from the date of original purchase.

Proof of purchase may be required, such as a warranty registration record or a copy of the original invoice. After assessment, replacement parts and replacement instructions may be supplied to the customer where the claim is accepted.

Extended body parts warranty

In addition to the full parts warranty, The supplier warranty information states that for a period of two (2) years from the date of original purchase the supplier will replace unit body parts — including top, seat, base and tray door — where defective in material or workmanship due to normal use in accordance with the owner’s manual.

If the exact replacement part is not available, the supplier may supply modifiable parts or issue a credit equal to the value of the part to be deducted from the purchase of a new unit.

Return and service conditions

• Labour for replacement of defective parts is the customer’s responsibility unless WCTNZ® agrees otherwise in writing or is required by law.
• If a customer cannot service the unit themselves, they may elect, at their expense, to completely sanitise the unit and return it for service.
• Any unit received for service that is not sanitised may be refused and returned at the customer’s expense.
• No unit may be returned for repair without authorised Return Material Authorisation. Returns without authorisation may be refused and returned at the customer’s expense.
• This manufacturer warranty extends to replacement of defective parts only; additional costs are the customer’s responsibility unless WCTNZ® agrees otherwise or is required by law.

Exclusions and limitations

Manufacturer wording states that the warranty is provided to the original customer only and does not apply to subsequent owners. It also states that liability is limited to repair or replacement of defective items, or payment of the cost of replacement or repairs to defective items, subject to WCTNZ®’s NZ warranty administration framework and applicable New Zealand law.

Bambooloo™ Warranty Terms and Conditions

Maintenance note: Bambooloo products require correct use, care, cleaning, dry storage, moisture management, and ongoing maintenance. General wear and tear, weather exposure, misuse, biological/user-operation issues, and failure to follow maintenance requirements are excluded unless WCTNZ® agrees otherwise in writing or is required by law.

CompoCloset™ Warranty Terms and Conditions

Brand-specific wording retained on page: The CompoCloset™ text below is retained as product-specific warranty wording currently published by WCTNZ® for this brand, subject to WCTNZ®’s NZ warranty framework and applicable New Zealand law.

Compo Closet Ltd warrants to repair or replace any CUDDY™ Composting Toilet and its components made by Compo Closet and purchased directly from Compo Closet or Compo Closet’s authorized distributors and dealers if it is found defective in material, construction, or workmanship under normal use and following instructions for installation, use, and care for a period of two (2) years from the date of purchase and or delivery in the case of pre-orders.

This Limited Warranty is valid only in the countries where Compo Closet sells directly or through its authorized distributors and dealers.

Should your product require warranty service, please contact us at info@compocloset.com for a warranty evaluation. Upon approval of your claim, Compo Closet will repair or replace the item(s) without charge. At this time Compo Closet will decide whether or not to have the items returned postage prepaid to Compo Closet or if they should be according to local laws properly disposed of.

EXCLUSIONS

This warranty extends to the original purchaser only and is non-transferable. This warranty does not cover any problems caused by any condition, malfunction, or damage:

a. Caused by defects other than defects in materials or workmanship

b. Resulting from normal wear and tear

c. Improper installation

d. Improper maintenance or repair

e. Misuse, abuse, negligence, accident, alteration of a part or the product

f. Or any external causes

g. Or to any accessories, materials, products, or parts not manufactured or supplied by Compo Closet Ltd.

LIMITATION OF LIABILITY

Except as provided in this warranty and to the maximum extent permitted by applicable law, Compo Closet Ltd. is not responsible for special, incidental or consequential damages, including but not limited to damages to personal or real property, resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and or omissions.

Kazuba™ Warranty Terms and Conditions

DryLoo™ Warranty Terms and Conditions

DryLoo™ warranty information published by WCTNZ®

The DryLoo™ warranty schedule published by WCTNZ® provides a 20 year warranty for the concrete chamber and a 10 year warranty for the Colourbond flue for DryLoo™ systems.

The component schedule above is treated as the WCTNZ® published warranty schedule for this product group unless a product manual, quotation, invoice, project document, or confirmed brand-specific warranty states otherwise.

Conditions and exclusions

• Coverage is limited to defects in materials or workmanship in the stated components during normal intended use.
• No cover for installation defects, unsuitable foundations, site movement, drainage problems, flooding, corrosion exposure beyond specification, impact damage, misuse, vandalism, poor maintenance, user operation, or unauthorised alterations.
• Site labour, crane/Hiab costs, excavation, removal, reinstatement, transport, access work, council/professional costs and consequential project costs are not included unless WCTNZ® agrees otherwise in writing or is required by law.

Trelino® Warranty Terms and Conditions