Important: Biological System & User Responsibility

A composting toilet is not a "plug-and-forget" appliance; it is an on-site biological processor. As the importer and specialist provider, WCTNZ® provides a Limited Manufacturer’s Warranty covering the mechanical and structural integrity of the hardware. However, the functional success of any composting system depends entirely on active user management.

As the operator of this technology, you are responsible for:

Moisture Management: Preventing "system drowning" or anaerobic conditions caused by excessive liquid or insufficient carbon.

Carbon Balance: Ensuring the consistent addition of high-quality bulking agents (such as peat, hemp, or coco coir) to maintain the correct C:N ratio.

Aeration & Volume: Managing the pile density and ensuring the system is not used beyond its rated capacity.

Legal Note on the Consumer Guarantees Act (CGA):

Under the CGA, a product is of "acceptable quality" if it is fit for its intended purpose. Our systems are engineered to compost effectively only when managed according to the provided technical protocols and WCTNZ® specialist feedback regarding system use.

WCTNZ® Limited Warranties cover manufacturing defects (such as fan failure or structural shell cracks). Our warranties do not cover biological failure, odours, or system "crashing" caused by user error, lack of maintenance, or failure to follow the operational manual and professional advice. User Knowledge = System Success.

Below terms apply to all brands that do not have unique terms and conditions

These warranties do not cover:

• Damage resulting from neglect, abuse, accident or alteration; or damage caused by fire, flood, acts of god or other causality
• Damage resulting from failure of the purchaser to follow normal installation and operating procedures outlined in the manual or in any other printed instructions supplied with the system
• Labour and service charges incurred in the removal and replacement of any parts found defective under this warranty
• Cost of delivery of replacement parts

Full Definitions of Warranty

1. Subject to clause 18(c), all goods supplied are covered by such warranty as is specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer.
2. The Buyer shall immediately notify the Seller in writing upon discovery of any defect in the goods. The Buyer shall not carry out any remedial work to alleged defective goods without first obtaining the written consent of the Seller.
3. The only conditions and warranties which are binding on the Seller in respect of the state, quality of the goods supplied by it to the Buyer are those imposed and required to be binding by statute (including the Trade Practices Act 1974) and to the extent permitted thereby, the liability, if any, of the Seller arising from the breach of such conditions or warranties, shall at the Seller's option be limited to and completely discharged by:
   1. replacement of the goods with equivalent goods; or
   2. the repair of goods; or
   3. the payment of the cost of replacement of the goods; or
   4. the payment of the cost of repair of the goods provided that in all such cases any freight costs and costs of dismantling and re-assembly shall be borne by the Purchaser. All other conditions and warranties whether expressed or implied by law or otherwise in respect of the state, quality or condition of the goods which may apart from this clause be binding upon the Seller are hereby expressly excluded and negated
4. The Buyer expressly acknowledges and agrees that it has not relied upon and the Seller is not liable for any advice given by the Seller, its agents or employees in relation to the suitability for any purpose of goods or materials supplied by the Seller.

Liability of Seller

1. Except as expressly provided herein and to the extent permitted by law:
2. the Seller shall not be under any liability, whether in contract, tort or otherwise in respect of defects in goods delivered or for any injury, damage or loss resulting from such defects or from any work done in connection therewith except to the extent that any statute applicable to these Terms and Conditions expressly prevents the exclusions, restriction or modification of such terms and conditions
3. the Seller shall not be liable to the Buyer for any loss of profit whatsoever arising nor shall the Seller be under any liability whether, in contract, tort or otherwise nor for any injury, damage or loss whether consequential or otherwise save as is expressly provided in these Terms and Conditions;
4. the Buyer indemnifies the Seller against any liability to or action by a third party in respect of goods manufactured to the Buyer's specification;
5. all goods are supplied in accordance with usual industry standards and the Seller shall not be liable to the Buyer for the condition or quality of goods which comply with these standards.

Alteration to Conditions

The Seller may at any time alter these Terms and Conditions at the point of Quotation or Sale.

Nature of Technology & Regulatory Framework (The "Legal Distinction")

All WCTNZ® systems are engineered and supplied as Sanitary Fixtures as defined by the Building Act 2004 and the Plumbers, Gasfitters, and Drainlayers Act 2006.

Sanitary Fixtures:

Regulatory Standing: Unlike a "Sanitary Appliance" (e.g., a dishwasher) or a "Household Appliance" (e.g., a heater), a composting toilet is a permanent, fixed soil fixture. Its performance is governed by its mechanical compliance with AS/NZS 1546.2:2008 and the NZ Building Code.

Performance vs. Management: As a biological processing unit, the system’s effectiveness is contingent upon the user maintaining the correct environment (C:N ratio, moisture, and capacity). Mechanical warranty covers the hardware only; it does not guarantee biological outcomes if the system is managed outside of the provided technical manual.

Fitness for Purpose: The "fitness" of the unit is defined by its mechanical ability to facilitate a biological process. Because these are biological processing systems, failure to maintain the correct biological balance or exceeding rated person-capacities constitutes user-error rather than a product defect.

Electrical Risk Classification (230V-240V AC):

Low Risk Article: Under the Electricity (Safety) Regulations 2010, composting toilets are not "Declared Articles" and are therefore classified as Low Risk.

Safety Standards: In accordance with Regulation 81, these units meet the "Essential Safety" mandate via compliance with AS/NZS 3820. They are manufactured to international standards (e.g., CE, UL, or NSF) which are legally recognized in New Zealand as evidence of safety. A local Supplier Declaration of Conformity (SDoC) is not required for Low Risk articles.

Installation: Any 230V AC installation must be verified by a licensed electrician to ensure the supply is stable and the earthing is compliant with AS/NZS 3000.

Extra-Low Voltage (ELV):

Systems (12V/24V DC): Systems operating on DC voltage (typically fan-only units) fall under the Extra-Low Voltage threshold (<120V ripple-free DC). These are considered inherently low-risk and are governed by the same "essential safety" mandates of AS/NZS 3820 to ensure user safety without requiring high-voltage compliance marking.