Discover the warranty coverage for general WCTNZ® products other than composting systems and building systems. This page explains what may be covered, what is not covered, and how to make a warranty claim.
For composting toilet warranties, please see Composting Systems Warranties. For building system warranties, please see Building Systems Warranties.
Warranty protection applies by brand, model, product type, and component. Coverage is generally limited to defects in materials or workmanship during normal use, subject to the relevant manufacturer warranty period, installation requirements, product manual, evidence supplied, and applicable law.
Nothing on this page excludes or limits any rights or remedies that cannot lawfully be excluded under New Zealand law.
WCTNZ® greywater products and systems are specialist wastewater and water-reuse components intended for use within site-specific plumbing, drainage, and wastewater arrangements.
In New Zealand, greywater collection, reuse, treatment, discharge, and disposal may require building consent, council approval, resource consent, professional design input, and installation by appropriately authorised tradespersons, depending on the product and installation.
Customers must ensure that the proposed installation complies with all applicable consent conditions, Building Code requirements, council rules, product manuals, and site-specific engineering or design requirements.
The following items are generally not covered by warranty. Product-specific and manufacturer-specific terms may include additional exclusions or requirements.
Damage from improper installation, misuse, or alterations
Faults due to external power supply incompatibility, including off-grid inverter issues
Normal wear and tear or consumables
Labour charges and parts for issues found unrelated to manufacturing defects
Labour charges for issues found within the warranty period unless expressly covered in writing
Freight, return shipping, delivery of replacement parts, or logistics costs unless otherwise stated
Notify WCTNZ® via warranty@wctnz.co.nz and provide the following information:
SO number of the unit, where available
SN number of the unit, where available
WCTNZ® order number
Current contact details
Description of the fault
Photographs of the fault
Photographs of the entire installation, including inside, outside, underfloor where relevant, vent stack, drain, and any other connections
Notify WCTNZ® via warranty@wctnz.co.nz and provide the required information before sending parts or goods back for inspection.
Photo / evidence requirements of the parts, the whole system installation, and any electrical system connected with the system
Return Authorisation (RA) process may apply
Testing charges will apply when no fault is found
Freight responsibilities are borne by the customer at all times unless otherwise agreed in writing
WCTNZ® is to furnish new parts to a customer whose product fails within the allotted warranty period for the particular component, provided that inspection shows that such failure is due to defective material or workmanship.
Any part supplied is warranted for the balance of the original warranty period based on the respective manufacturer’s warranty
All support information for warranty claims is to be supplied by the customer to WCTNZ® within 21 days of alerting WCTNZ® to the fault
The warranty period for a part begins from the date the original product was dispatched, plus 5 additional days for transportation
All faulty parts are to be returned to WCTNZ®; shipping of these is the customer’s responsibility unless otherwise agreed
If a warranty replacement part is sent out and the original part is proven not to be faulty, the customer will be charged for the replacement part
WCTNZ® endeavours to hold replacement parts in stock to the best of our ability. If replacement parts are not available at the time of a warranty claim, the customer is responsible for covering all logistics costs from the point of origin
Warranty periods vary by brand, product, and component. The periods below are a practical overview. Use the “See full details” panel under each product group to review the relevant unique terms or the general terms that apply where no unique terms are stated.
Advance Waste Water Systems (AWWS) warrants product against material defects in materials and workmanship for a period of TWO YEAR from the date of the original retail purchase (warranty period). Warranty work will be done in accordance with the following terms and conditions. This warranty only benefits the original purchaser.
THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:
Any item which has been repaired or replaced under this warranty shall be covered for the remainder of this original warranty as extended by the number of days that the product has been out of your hands for repair.
Advance Waste Water Systems (AWWS) warrants product against material defects in materials and workmanship for a period of TEN YEAR STRUCTURAL & TWO YEAR MECHANICAL from the date of the original retail purchase (warranty period). Warranty work will be done in accordance with the following terms and conditions. This warranty only benefits the original purchaser.
THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:
Any item which has been repaired or replaced under this warranty shall be covered for the remainder of this original warranty as extended by the number of days that the product has been out of your hands for repair.
Passway™ Grease Management Products are covered by a 10 YEAR LIMITED WARRANTY against defects in workmanship and materials, for the lifetime of the plumbing system in which the product is originally installed. The Manufacturer/Distributor (Waterless Composting Toilets NZ Limited) will, at its discretion, refund, repair, or replace a product found to be defective, subject to the terms, limitations and exclusions below.
This warranty applies to the original purchaser and may also apply to a subsequent owner, provided the warranty conditions are met.
Within 10 days of discovering an alleged defect, the purchaser or subsequent owner must notify the Manufacturer/Distributor and promptly return the product believed to be defective to the Manufacturer/Distributor facility in Henderson, Auckland, with freight prepaid. An on-site inspection may be arranged at the Manufacturer/Distributor’s discretion.
THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:
Limitation of Remedies: Any liability in respect to the product is strictly limited to refund, repair, or replacement at the Manufacturer/Distributor’s discretion. Labour and installation/repair costs are excluded.
Product Changes: The Manufacturer/Distributor may discontinue or modify products. Replacement products may vary in colour compared to the original product or as a result of normal weathering.
Refer to the general warranty terms and conditions at the bottom of this page unless a unique manufacturer warranty applies.
*Covered for 1 year against manufacturing defects; performance degradation from normal use is not a defect.
Water quality required or warranty is void:
Key exclusions and conditions:
Netafim™ products are warranted to be free from defects in material and workmanship under normal use and service for the applicable warranty period set out by product type.
If a defect is identified by Netafim™ during the applicable warranty period, Netafim™ may repair, replace, or refund part or all of the purchase price of the product or defective part, at its sole option.
Netafim™ does not assume liability for defective parts, or damage caused by products not manufactured or supplied by Netafim™, even where those products are used with Netafim™ products.
Netafim’s warranty terms are subject to the laws and jurisdiction of Australia and New Zealand.
Refer to the general warranty terms and conditions at the bottom of this page unless a unique manufacturer warranty applies.
WCTNZ® products come with a Manufacturer's Limited Warranty, as required by the Building Act 2004. Limited Warranty covers only certain parts or defects with specific limitations. WCTNZ® is there to assist you in the claims process, but all final decisions are at the manufacturer's discretion. Warranty periods and conditions per manufacturer are laid out above.
The Seller may at any time alter these Terms and Conditions at the point of Quotation or Sale.
All electrical products must be used with compliant power sources and installed according to New Zealand electrical safety standards.
Please refer to our full Electrical Safety and Usage Disclaimer for critical information on off-grid systems, inverter compatibility, and installer responsibilities.
Send your warranty claim details, order information, SO/SN numbers where available, fault description, and installation photographs to WCTNZ®.