AWWS™ Diversion Devices — Unique Terms and Conditions

Advance Waste Water Systems (AWWS) warrants product against material defects in materials and workmanship for a period of TWO YEAR from the date of the original retail purchase (warranty period). Warranty work will be done in accordance with the following terms and conditions. This warranty only benefits the original purchaser.

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:

1. Expendable items that can wear out from normal use, including but not limited to, filters, or similar perishable parts.
2. Damage or failure caused by installation, operation or maintenance contrary to the supplied instructions. An unrelated departure does not automatically exclude another fault or a statutory claim.
3. Damage to or failure of this system resulting from accident, abuse, misuse, or use for other than its intended purpose, Act of God.
4. Damage to or failure of parts or system resulting from incomplete or improper installation or from unauthorized modifications made to this system.
5. If you purchase the system from an unauthorized retailer or dealer.
6. Damage caused by power surges, electrical storm damage, incorrect power supply, or insect or vermin infestation.
7. The AWWS voluntary warranty specifies authorised servicing. For a claim against WCTNZ®, we assess whether servicing or repair caused the problem and what remedy is due; unrelated third-party work does not automatically remove statutory rights.
8. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchased this product from you.
9. The published AWWS voluntary warranty excludes multi-family and commercial/non-household use. Confirm the applicable warranty for that application before purchase. This manufacturer restriction does not decide whether the CGA applies or remove WCTNZ®’s responsibility for an agreed purpose or recommendation.
10. Parts and systems not supplied by AWWS are not covered by this warranty.

Any item which has been repaired or replaced under this warranty shall be covered for the remainder of this original warranty as extended by the number of days that the product has been out of your hands for repair.

AWWS™ Pump Stations — Unique Terms and Conditions

Advance Waste Water Systems (AWWS) warrants product against material defects in materials and workmanship for a period of TEN YEAR STRUCTURAL & TWO YEAR MECHANICAL from the date of the original retail purchase (warranty period). Warranty work will be done in accordance with the following terms and conditions. This warranty only benefits the original purchaser.

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:

1. Expendable items that can wear out from normal use, including but not limited to, filters, or similar perishable parts.
2. Damage or failure caused by installation, operation or maintenance contrary to the supplied instructions. An unrelated departure does not automatically exclude another fault or a statutory claim.
3. Damage to or failure of this system resulting from accident, abuse, misuse, or use for other than its intended purpose, Act of God.
4. Damage to or failure of parts or system resulting from incomplete or improper installation or from unauthorized modifications made to this system.
5. If you purchase the system from an unauthorized retailer or dealer.
6. Damage caused by power surges, electrical storm damage, incorrect power supply, or insect or vermin infestation.
7. The AWWS voluntary warranty specifies authorised servicing. For a claim against WCTNZ®, we assess whether servicing or repair caused the problem and what remedy is due; unrelated third-party work does not automatically remove statutory rights.
8. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchased this product from you.
9. The published AWWS voluntary warranty excludes multi-family and commercial/non-household use. Confirm the applicable warranty for that application before purchase. This manufacturer restriction does not decide whether the CGA applies or remove WCTNZ®’s responsibility for an agreed purpose or recommendation.
10. Parts and systems not supplied by AWWS are not covered by this warranty.

Any item which has been repaired or replaced under this warranty shall be covered for the remainder of this original warranty as extended by the number of days that the product has been out of your hands for repair.

Passway™ Grease Management Products — Unique Terms and Conditions

Passway™ Grease Management Products are covered by a 10 YEAR LIMITED WARRANTY against defects in workmanship and materials, for the lifetime of the plumbing system in which the product is originally installed. The Manufacturer/Distributor (Waterless Composting Toilets NZ Limited) will, at its discretion, refund, repair, or replace a product found to be defective, subject to the terms, limitations and exclusions below.

This warranty applies to the original purchaser and may also apply to a subsequent owner, provided the warranty conditions are met.

Warranty Conditions

1. The published Passway™ voluntary warranty requires proof of purchase and a completed warranty registration card within 90 days of purchase. This registration condition concerns that additional warranty only; registration is not required to exercise CGA rights.
2. The product must be installed and used in strict compliance with the supplied instructions, relevant industry standards and practices, and all applicable local codes/laws, and must pass any installation tests referenced in the instructions.
3. The published Passway™ voluntary warranty specifies installation by a licensed plumber and authorisation for modifications, repair or disassembly. Work that legally requires an authorised tradesperson must be carried out by one. For a claim against WCTNZ®, an alteration or repair is assessed in relation to the fault; unrelated work does not automatically remove statutory rights.
4. The published Passway™ schedule limits its voluntary warranty to 1 year where installation is not carried out by a trade professional. This does not shorten any applicable CGA protection. Ask WCTNZ® to confirm the applicable installation condition and voluntary cover for the product before purchase.

How to Make a Warranty Claim

The published Passway™ voluntary warranty requests notification within 10 days of discovering an alleged defect. Contact WCTNZ® promptly, even if that period has passed; it is not a deadline for statutory claims. Before removing or sending an installed product, agree the appropriate assessment route with us. Return instructions, on-site assessment where appropriate and freight responsibility will reflect the warranty and New Zealand law, including collection and reimbursement obligations where applicable.

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. THIS WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:

1. Damage or defects resulting from misuse, abuse, or improper application.
2. Damage or defects caused by installation, operation, handling, storage, or maintenance that is not in accordance with the supplied instructions and applicable standards/codes.
3. Damage caused by unauthorised modification, repair, alteration, disassembly, or tampering.
4. Damage resulting from traffic or loads exceeding the intended load rating of the cover/lid, where applicable.
5. Normal wear and tear, cosmetic change/discolouration, UV degradation, or weathering.
6. Damage resulting from extreme temperature or pH conditions, freeze-related damage, or other harsh site/environment conditions.
7. Damage resulting from acts of nature, incidents/accidents, building settling, structural failures, or other causes outside the Manufacturer/Distributor’s control.
8. Costs and losses outside the stated voluntary warranty, including installation, labour, field repair or removal, except to the extent WCTNZ® must meet them under the CGA or other applicable law. Legally recoverable loss is not excluded by this warranty list.

Voluntary warranty remedies: The Passway™ warranty provides refund, repair or replacement on its stated terms. This does not limit the remedies a customer may choose where New Zealand law gives that choice, or the labour, removal, installation, transport or other reasonable costs WCTNZ® must meet for a statutory remedy.

Product Changes: The Manufacturer/Distributor may discontinue or modify products. Replacement products may vary in colour compared to the original product or as a result of normal weathering.

Bioceptor™ Warranty Terms and Conditions

The component periods above describe the published voluntary warranty for this product group. Read them with the general warranty framework and statutory-rights statement on this page. Contact WCTNZ® for the warranty document applicable to your model and supply.

Spectrum Ultraviolet™ Warranty Terms and Conditions

Published manufacturer water-quality requirements: Follow the limits below for operation. A water-quality departure is relevant to a claim where it caused or contributed to the issue; it does not automatically void all warranty or statutory rights.

• Iron < 0.3 ppm (0.3 mg/L)
• Hardness < 7 gpg (≈120 mg/L as CaCO₃) — soften if >7 gpg
• Turbidity < 1 NTU
• Manganese < 0.05 ppm (0.05 mg/L)
• Tannins < 0.1 ppm (0.1 mg/L)
• UVT > 75% — contact factory if <75%

Key exclusions and conditions:

• The voluntary warranty specifies authorised repair. Damage caused by alteration, unsuitable repair, misuse, neglect or accident may be excluded. An unrelated alteration or repair does not automatically exclude another defect or a statutory claim.
• Keep identification and safety labels intact. If a label is missing, provide other available model, serial or purchase evidence; label removal does not automatically remove statutory rights. The applicable manufacturer identification condition and any resulting damage will be assessed.
• Warranty applies only to the original consumer and original installation.
• The manufacturer’s voluntary warranty limits additional losses; this does not exclude compensation recoverable from WCTNZ® under New Zealand law.
• Labour and return costs may be outside the manufacturer’s voluntary benefit. Follow WCTNZ®’s agreed safe return instructions; WCTNZ® will meet assessment, labour, transport and other costs it is legally responsible for, and agree any non-covered charges in advance.

Netafim™ Warranty Terms and Conditions

Netafim™ products are warranted to be free from defects in material and workmanship under normal use and service for the applicable warranty period set out by product type.

Aries™ Dripperline Warranty Periods

• Aries™ 0.31 mm / 12.5 mil — 12 months
• Aries™ 0.34 mm / 13.5 mil — 24 months
• Aries™ 0.38 mm / 15.0 mil — 24 months
• Aries™ 0.50 mm / 20.0 mil — 36 months
• Aries™ 0.63 mm / 25.0 mil — 48 months
• Aries™ 0.90 mm / 35.0 mil — 60 months
• Aries™ 1.00 mm / 39.0 mil — 60 months
• Aries™ 1.20 mm / 47.0 mil — 60 months

Related Netafim™ Product Warranty Periods

• On-line drippers, connectors and system accessories — 48 months
• Netafim Valves AquaNet™ / Planet AquaTive™ — 36 months
• Venturi injectors — 36 months
• Valves, solenoids, water meters, Dosatron injectors, filters and air valves — 12 months, or as per the relevant manufacturer’s terms
• Controllers, sensors except pH, NetaJet™ and FertiKit™ — 12 months
• pH sensor — 3 months

Installation and Operation Requirements

• Main, sub-main and manifold lines must be flushed thoroughly before connecting dripperlines.
• Dripperline products must be installed with the dripper outlet side up.
• Rodents, pests and insects that may damage dripperlines must be controlled.
• Water must be clean and suitable filtration or treatment must be used to ensure satisfactory operation.
• Residual fertiliser and chemicals must be flushed out of dripperlines before shutting down the system.
• Irrigation cycles must be scheduled adequately to avoid under-irrigation and help prevent root intrusion.
• Netafim’s preventive and routine maintenance instructions must be followed.
• Operating pressures must remain within Netafim’s stated specifications for the relevant product and wall thickness.

Warranty Exclusions

• The voluntary warranty excludes damage caused by use or installation contrary to Netafim™ specifications and instructions.
• The voluntary warranty excludes damage caused by misuse, negligence, alteration, tampering, incorrect installation or maintenance; unrelated defects remain assessable.
• The voluntary warranty excludes damage or failure caused by water not filtered or treated to the specified levels.
• No cover where chemical concentrates used internally or externally cause harm to the product or components.
• The voluntary warranty excludes damage or failure caused by operation outside Netafim™ pressure specifications.
• No cover where damage, plugging or clogging is caused by insects, rodents or other animals.
• Normal wear and tear is excluded.
• Parts normally consumed in operation, or with a normal life shorter than the warranty period, are not defective merely because they are consumed or fail before the end of the stated period.
• Failures caused by force majeure, natural events, freezing, mechanical damage, failure of water supply, power failure or power surge are excluded.
• Transit damage and routine-maintenance parts may fall outside the manufacturer’s voluntary warranty. Damage during delivery remains subject to WCTNZ®’s delivery obligations and applicable law.

Remedy and Liability

Under its voluntary warranty, Netafim™ may choose repair, replacement or a partial or full refund for an accepted defect. This does not limit a remedy owed by WCTNZ® or a customer’s remedy choices under New Zealand law.

Netafim™ does not assume liability for defective parts, or damage caused by products not manufactured or supplied by Netafim™, even where those products are used with Netafim™ products.

Netafim’s warranty terms are subject to the laws and jurisdiction of Australia and New Zealand.

uridan® Warranty Terms and Conditions

The uridan® warranty position published by WCTNZ® applies to uridan® waterless urinals, flumes, and related product components supplied by WCTNZ® in New Zealand, subject to the relevant product, quotation, invoice, project document, product manual, and any confirmed brand-specific warranty position.

Current public source material reviewed by WCTNZ® indicates a limited warranty position of up to 3 years for the function of waterless urinals / flumes and for material defects, where that position is confirmed by the applicable written warranty source. This is not a blanket warranty for every component, consumable, accessory, drain, pipe, site condition, or service item.

Warranty coverage

Warranty support is limited to defects in materials or workmanship arising during normal intended use of the supplied uridan® product.

Other items outside the supplied uridan® product, including site wastewater pipes, drains, building plumbing, drainage layout, flushing from other fixtures, and other external equipment, are not covered unless expressly stated otherwise in writing.

Service life

uridan® products are marketed as durable waterless urinal systems intended for long service when correctly installed, cleaned, maintained, and operated. Durability statements are not the same as a separate lifetime warranty.

No separate public lifetime warranty or fixed body-lifespan statement is published by WCTNZ® for uridan® urinal bodies unless stated in a product-specific document, quotation, invoice, or confirmed manufacturer / supplier warranty document.

Consumables, service items, cleaning fluids, barrier fluids, and routine maintenance intervals form part of normal operation and are not a warranty extension.

Purchaser, site, and operator obligations

The purchaser, installer, site manager, and operator must ensure that:

• the product is suitable for the intended site, use pattern, traffic level, cleaning regime, and operational environment;
• installation is completed by a competent trade installer / qualified technician in accordance with the applicable uridan® instructions and New Zealand requirements;
• the correct trap cover, trap parts, outlet orientation, waste connection, pipe falls, and service access are provided for the specific model supplied;
• the urinal is commissioned correctly, including trap preparation and uriLOCK® charging;
• cleaning and maintenance staff are briefed on the uridan® servicing routine and approved products;
• records of purchase, installation, servicing, and fault history are retained.

Maintenance requirements

To maintain proper operation and preserve warranty support, the site must follow the uridan® maintenance system for the relevant model and use profile, including:

• daily cleaning with uriCLEAN® and a soft microfibre / uridan cloth;
• routine inspection of the odour seal and timely top-up / refill of uriLOCK®;
• cover removal and brush cleaning of the opening / trap area at the required servicing interval;
• periodic deep cleaning with uriSTRONG® and/or uriTABS® where required by site loading and maintenance schedule;
• earlier servicing for high-use or high-traffic sites where needed.

The published uridan® maintenance instructions specify uriLOCK® as the odour-blocking fluid and uriCLEAN® for the surface. Damage or performance problems caused by an unsuitable fluid or cleaning chemical may fall outside voluntary warranty cover. Use of another product does not automatically exclude an unrelated fault or statutory claim.

Exclusions

Unless otherwise required by law or expressly stated in writing, warranty support does not cover:

• consumables, cleaning fluids, descalers, oils, cloths, batteries, routine service items, or normal wear and tear;
• odour, slow drainage, staining, or poor performance caused by low uriLOCK®, overdue servicing, wrong cleaning chemicals, poor maintenance, or user misuse;
• blocked drains, pipework faults, incorrect pipe falls, double trapping, external plumbing defects, wastewater-line contamination, or other site-specific drainage issues;
• incorrect installation, incorrect commissioning, lack of service access, unauthorised repair, alteration, or third-party modification;
• damage caused by abrasive products, bleach, solvents, acidic descalers on the bowl surface, harsh chemicals, vandalism, accident, abuse, or neglect;
• site labour, removal, reinstallation, plumbing labour, freight, travel, accommodation, or consequential project costs unless expressly covered in writing or required as part of a remedy under New Zealand law.

Claim evidence requirements

WCTNZ® may require the following before warranty support is approved:

• proof of purchase and original invoice;
• WCTNZ® order / invoice number;
• product brand, model, and supplied component details;
• manufacturer serial number, sales-order number, or WCTNZ® asset / system number where available;
• installation date, installer details, and site location;
• clear photographs of the fault and of the full installation context, including bowl, trap / cover, waste connection, and surrounding plumbing layout where relevant;
• servicing and maintenance records, including products used;
• return authorisation, inspection, testing, or supplier / manufacturer review where reasonably required.

WCTNZ® support role in New Zealand

WCTNZ® supports uridan® products in New Zealand through specification support, supply, commissioning guidance, troubleshooting assistance, consumables and spare-parts supply, and coordination of local service support where applicable.

WCTNZ® administers eligible claims under its New Zealand warranty framework and will refer to the relevant uridan® / manufacturer / supplier / quotation / invoice / project-specific warranty position when assessing coverage.

WCTNZ® is not responsible for damage caused solely by independent installation, site plumbing, cleaning, maintenance, misuse or external events where no warranty or statutory obligation applies. We will assess any issue involving our supplied product, instructions, recommendation or agreed services separately; these exclusions do not remove those responsibilities.

Product and Component Warranty Reference

Ventilation Performance

Electrical fans fitted within ventilation assemblies are covered separately under the applicable fan or motor warranty.

A voluntary warranty on an individual vent fitting, rain cowl, terminal or pipe does not by itself promise complete system airflow or odour control; those outcomes can also depend on selection, design, installation, site conditions and operation. WCTNZ® remains responsible for any system performance or suitability representation it actually makes and for applicable statutory guarantees.

How the Warranty Hierarchy Works

1. Product-specific warranty: where WCTNZ® states a specific warranty for a particular product or component, that stated warranty position applies.
2. Manufacturer or supplier warranty: where a third-party product carries a specific manufacturer or supplier warranty, that product-specific warranty position applies.
3. Additional WCTNZ® warranty: applies where WCTNZ® has expressly offered it for the identified product or supply; no general fallback period is created by this list. Existing sale commitments remain effective.
4. Consumables and service items: products intended to be used, exhausted, replaced or consumed during normal operation are covered against manufacturing or supply defects and applicable shelf-life requirements rather than being guaranteed for a fixed multi-year service life.

General Conditions

Warranty support is generally limited to defects in materials or workmanship arising during normal intended use within the applicable warranty period.

Correct product selection, installation, support, connection, commissioning, operating conditions and maintenance remain important to warranty assessment.

The voluntary warranty excludes normal wear and weathering consistent with the product description, and damage caused by misuse, impact, overload, storm, unsuitable chemicals, incorrect installation, alteration, external system faults or use outside the intended application. An unrelated alteration or installation issue does not automatically exclude another defect. Appearance, durability, suitability and other applicable statutory guarantees remain assessable.

Electrical and mechanical components may also be subject to power-supply, environmental, loading, dry-running, water-quality, fluid-compatibility or installation requirements applicable to the particular product.

New Zealand Consumer Rights

The warranty periods above describe WCTNZ®'s express warranty position. They are not intended to state the maximum expected service life of a product.

Nothing in this warranty schedule excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under applicable New Zealand law.